Zendesk

Notion

JIRA

Zapier

Mixpanel

Tableau

customer service

customer success

process automation

process mapping

<p class="leading-6">COO advisory and strategic consulting on customer experience and customer service operations.Also functioning as Head of Customer Service Product Management for a strategic CX Digital Transformation project for Hunkemoller, mandated by the COO, related to improving customer service channel offering, moving from legacy tools to Salesforce cloud-based solutions, building complex integrations related to payments tools, order management systems, loyalty systems into Salesforce Service Cloud for a better customer service agent experience and a 360 degree view of the customer. Responsible for mapping, redesigning and improving all customer service related processes, from Quality Assurance to Training, Performance Management, CS Insights &amp; Reporting.</p>

Salesforce

Customer Service

Process Mapping

Process Automation

Outsourcing

Operations Management

zendesk

Customer Experience Ops Leader | CX Consultant

Benonica Angelova | Peerlist Profile

customer experience

operations leader