Product Designer

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Starbucks, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Role overview

The mission of our Product & Design team is to build best-in-class experiences that empower both employers and workers on our platform. We work closely with our cross-functional teams to determine how we can create technology-powered solutions that move the needle for key metrics across our business.

In this role, you'll design B2B software tools that drive ROI for our convenience retail and consumer packaged goods enterprise clients. You'll craft intuitive dashboards that help facilitate data-backed business actions. You’ll collaborate closely with product leaders and engineers to ensure seamless integration with existing systems while maintaining accessibility and privacy standards.

If you're passionate about design and driven by results, you’ll make a tangible impact on operational efficiency for national brands like Walmart, PepsiCo, Google, and Circle K.

Note: This is a New York City based role requiring 3 days per week in office

What you’ll do

• Own the client-side user experience, creating best-in-class B2B products that ensure all enterprise stakeholders from Store Managers to Operations Executives have the data and resources they need to make confident decisions for their business.

• Conduct user research with a wide range of client stakeholders—from Store Managers to Executive Leaders—to gather feedback and information, generate new product ideas, and refine proposed solutions.

• Build a profound understanding of our enterprise clients—their needs, pain points, and preferences—so that you can develop B2B product solutions that support data-backed action, inspire design innovation, and identify opportunities for strategic differentiation.

• Design high-quality wireframes, user flows, high-fidelity screens, and prototypes for responsive, web-based platforms against our brand guidelines and product design standards. Create clickable and video prototypes, as needed, to support user research, engineering, and client communications.

• Create holistic design solutions that fulfill our client needs, while considering company goals, technological opportunities, and technological limitations.

• Effectively articulate your design process and strategic rationale to help senior stakeholders and leadership team members align on design decisions.

• Contribute to and maintain Shiftsmart’s web design system by adding components, proposing changes, and collaborating with other Design and Engineering stakeholders to ensure consistency and a standard of quality throughout the product.

Who you are

You enjoy building enterprise (B2B) products, starting with the user and working backward to the solution. You are excited to work on a business with multiple stakeholders and unique design challenges.

• Product design: You have 3-5+ years experience working in UX, UI, HCI or other design-related roles. You have a strong understanding of the full product development lifecycle. Startup experience is a plus.

• Big swings with iterative progress: You are motivated by your ability to directly influence strategic business objectives. You enjoy continuously iterating on design solutions and are prepared to measure progress against product milestones.

• Leadership liaison: You are comfortable presenting to and communicating with senior leaders both internally and externally and excel at making the complex simple to empower quick decision making at the executive level. 

• User journey design: You have experience crafting complex B2B user journeys and experiences, testing and conducting experimentation as needed. You have experience building products from 0 → 1.

• User research: Strong ability to understand and empathize with end users, translating those learnings into actionable insights. You are comfortable leading conversations with external stakeholders with product leaders to gather insights. Experience building UX research programs/processes, a plus.

• External and internal influence: You effectively partner and collaborate with both product managers and engineers to ship products, even without formal authority.

  
  
  

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

• Generous, fully paid parental and family leave policies

• Pre-tax commuter benefits

• Unlimited and flexible PTO

• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.