Dhanesh Phulphagar

• Integrated role-based user operations, authentication, and activity logs in Backstage V2.

• Implemented full-text-search using vectors on PostgreSQL fields.

• Enhanced Pickup Mail service with carrier API integration, reducing return queries by 90%.

• Introduced weight-based shipping adjustments and user-friendly checkout for accurate shipping charges.

• Developed a highly efficient backend for the March Sale 23, reducing response time by 20%.

• Optimized critical functions for sale size layout mapping, achieving a 30% performance increase during peak sales.

• Established an OTP login system for enhanced security on the order page.

• Utilized AI to tag Helpscout mails and draft replies, optimizing support team efforts.

• Ventured into AI with OpenAI, utilising machine learning to tag Helpscout mails and draft replies, reducing support team efforts on common FAQs, optimising time. Successfully deployed two custom models after fine-tuning.

• Developed an internal dashboard for checkout payment gateway performance.

Contributing to India's most affordable yet valuable coding education: Course support such as 1. Complete ReactJS Bootcamp 2. Complete MERN StackDvelopment 3. Pro Backend Development in NodeJS 4. C++ Bootcamp Community Contribution : 1. Javascript Community 2. Backend with JavaScript