Master of Business Administration (MBA)

Manage the customer success team representatives. 
Develop strategies for customer growth and retention. 
Review customer feedback and prioritize feature requests. 
Develop and implement policies that address customer concerns. 
Analyze data and metrics around customer engagement and growth.
Share team wins and updates with company leadership.

Director of Customer Success

Sustaining business growth and profitability by maximizing value
Analyzing customer data to improve customer experience
Holding product demonstrations for customers
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software 
Promote the value of the product

Senior Account Manager

Sales of a variety of Web Development Services to businesses. Rave specializes in Magento e-Commerce, CMS, ERP, CRM, Mobile Applications, and Internet marketing.
• Assisted the owner with revamping overall sales strategy and marketing efforts.
• Heavy cold calling and prospecting for new business.
• Generated in excess of $500,000 in new client Opportunities, closed in excess of $300K.

Senior Account Executive

I am an IT consultant with 11+ years of experience in providing the best solutions for Digital Marketing, Web Developmen

Know about Erica Gilbert's work experience, education, bootcamps, certifications, and much more. Erica Gilbert