Project Management Professional (PMP)

Clarify Certified Consultant

Lean Six Sigma (LSS) - Black Belt

Change Management Advanced Practitioner (CMAP)

Certified Agile Professional

• Redesigned business processes and customized packaged software to maximize the benefits to Sales, Customer Service, Call Center, Field Service/Logistics and Depot Repair facilities
• Developed training courses and conducted training classes in Shannon, Ireland; Beijing, China; and throughout the US
• Captured requirements, documented processes, and trained users on 11 full life-cycle Clarify CRM implementations

Sr. Business Analyst

• Led the design efforts and requirements gathering to create an out-of-the-box origination system for retail banks in the US
• Led US and Trinidadian teams through design, development, and implementation of financial account origination system and CRM system
• Served as the business and technical expert during pre-sales activities, in the US and Caribbean

Implementation Engineer

• Championed and executed the design efforts and standardized the design creation process for the Timeslips product; supported the design efforts of the Peachtree Accounting suite of products
• Collaborated with product management, development, customer support and testing to design innovative and user friendly interfaces and processes for new and enhanced functionality

Design Analyst

Practicum Projects:
• The Coca-Cola Company: Analyzed the Global IT organization’s PMO; identified strengths and weaknesses compared to industry best practices and developed a transition strategy to guide them to the next level of effectiveness
• DeKalb Medical Center: Conducted a return on investment analysis for greenfield and build-out voice over internet protocol (VoIP) project
• Fry Reglet: Created a strategic plan for entry into and distribution alternatives for the Argentinean market
• Encompass Group: (Six Sigma Green Belt Certification) Production planning and materials sourcing analysis

MBA Student Consultant

Program Manager and Engagement Lead focusing on system implementations, organizational change management, and business process improvement projects.  All projects involved data collection,  management, and analysis for increased visibility and improved data driven decisions. 
- National vaccine distribution program transformation: distribution, financial management, administrative and operational process improvements, and system deployments
- Designed a  provider compliance monitoring tool and coached the product management team to oversee full life-cycle of the work, including a 3-year product strategy.

2010-2014: Lead Associate
2007-2010: Associate
2005-2007: Sr. Consultant

Lead Associate / Manager

Drive growth and optimization initiatives within the Global eCommerce Product Portfolioto maximize efficiency through oversight of cross functional initiatives to accelerate revenue attainment while reducing customer churn. Conduct analyses and partner with Product Management, Sales, and Customer Service to develop strategies and plans to achieve desired results.

Director, Process Management

Client Service: Program Director and business architect overseeing the management and delivery of multiple engagements spanning project management services, process improvement, system design and implementation, and financial management.  Responsible for managing and coaching program managers, project managers and staff across tasks all while maintaining a high level of quality in our deliverables and customer satisfaction and providing advisory services to product managers throughout the product life-cycle of enterprise apps.
Account Management: develop new business development opportunities and marketing strategies, develop recruiting and resource management strategies to identify a pipeline of candidates for the account, provide career coaching and project guidance to staff throughout the account.

2016-2017: Director
2014-2016: Manager

Director, Advisory Services

Designed, vetted, and implemented new operating approaches and cross-departmental projects for the Digital Commerce team as we grew revenues and roles to our channel target of $1B.  Led collaborative cross-departmental projects and build relationships with the Crocs Executive Leadership Team and counterparts in Finance, IT, Legal, Supply Chain, Product, and Marketing to align strategic approaches as well as cross-functional operational execution. Led critical cross-departmental projects and initiatives.

Sr. Director, Strategic Operations - Digital

Pricing and GTM Strategy Optimization for Digital Product and Service Offerings

Hiring Talent?

John Visser

Program and Project Designer who loves a good data driven transformation