My directive is to accelerate organizational change, manage frictionless business-automation, create coaching performance programs and optimize teams to create great products!Industries: High-Tec Platforms, Health, Banking, Sciences, Insurances, Retail, Communication & MediaAreas of expertise:- Organizational change management- Leading product releases- Human-centred design- Human performance/capital management- Training - Microlearning / blended / Gamification- Communication strategies- Go to Market Management (product launch)- Release program directorship for major CRM, ERP, BPM and ECM launches- Agile and functional performance coach for mobile, platform and project delivery teams

Over 5 years (2011 to 2015), the leadership team at Fantastichuman committed itself to create impactful prototypes in the social startup space and for companies such as Uber, Yelp, Salesforce, Accenture and American Express. The product design incubator closed in 2015.Led a 43 person global team of product engineers and UX specialists. Focused on product strategy, value differentiation and idea prototyping.Headed product design sessions (WF/VD/MCD), user story creation, the voice of the customer management and process workflow optimization.Led change management release/onboarding strategies for global markets.Guided business, data, and UX/UI experts in decoupling complexity, simplifying solutions and qualifying trade-offs.Prototyped Experian web credit report interface, providing users with dynamic predictive credit-score analysis, increasing MAU by 14%*Prototyped Yelps live customer feedback for restaurant owners. The hook: customer reviews are stored for 48 hours, categorized by food

Led a 22 person global change delivery group, focused on managing complex  customization and configuration of CRM & ECM products. Recognized as the youngest digital & high-tech executive in North America in 2006.Global Change Management Training Head at St Charles Campus / 400+ students / 23 countries.CUNA Insurance: Led the client engagement and re-design of B2B products for the insurance, wealth/capital markets. Increased unit sales by 26%.Cancer Care Ontario: Headed the interface design and web application back end build of the wait time and master patient index system. Wait times down by 29%* / CSAT up by 34%* YoYGenerated $23MM of net new sales and ignited over 60 new SOW’s on engagements.

Myron Luis

Head of People & Delivery⚡ ▶ Helping run the best change management, team coaching, and product delivery programs