I am the President of Lions Club International 321B1 in Lucknow.

President

Master of Business Administration - MBA

Worked

	Making outbound confirmation calls to customers of a leading communication service provider company (British Telecom) in UK.
	Meeting the business targets and SLA’s in terms of closures and quality transactions.
	Mentoring new hires in the team.
	Providing new connection’s to customers.
	Ensuring customer satisfaction on calls.
	Ensuring high quality standards on calls.

customer care executive

India is a locally owned and managed company run by Indians, employing local staff, procures from local suppliers to serve its customers. McDonald's India opened its first family restaurant at Basant Lok in Oct, 1996; today it has 169 Restaurants across India. This vibrant decade has seen McDonald's evolve Indian menus, Indian sensitivities and yet remain as globally innovative as ever. This journey has seen McDonald's develop a rich brand identity amongst its customers and employees as well as partners alike.

 Job Responsibilities:

Managing a team of 8-10 crews on the production floor.
Handling customer complaints on counter.
Trained new crew members. 

Additional responsibilities:

Was involved in daily restaurant closing reports.
Mentoring new hires in the restaurant.
Coached Restaurant members on effective way to skip trace in order to improve quality of inventory.

Crew Member

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
Make high-quality investing decisions to advance the business and increase profits
Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
Review financial and non-financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Maintain a deep knowledge of the markets and industry of the company

Chief Executive Officer

Owner

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