<a target="_blank" rel="noopener noreferrer nofollow" class="text-green-text rich-link break-all link-break" href="http://INNOSTUD.COM">INNOSTUD.COM</a> deals in an automation system for schools and coaching classes, which helps to reduce the administrative work and engages parents, students and teachers in real-time on a cloud technology platform.1. Worked on Software-as-a-Service (SaaS) based B2B business model to on-board 10+ clients with 10,000+ active app users in 3 months.2. Managed sales &amp; marketing plans to deploy product in 5+ cities in India.3. Engaged with clients and mapped their product buying experience which helped company to improvise their sales methodologies to drive more revenue by reducing time to close deals by 80%.4. Developed strategic action plan to enhance account retention and client satisfaction.5. Led team of Associate Product Managers and Developers to drive continuous product enhancements.

<a target="_blank" rel="noopener noreferrer nofollow" class="text-green-text rich-link break-all link-break" href="https://www.embibe.com/">Embibe </a>is a Reliance Jio funded Education Technology start-up. Embibe offers an AI-powered, data-driven, personalized learning platform that thrives in improving learning outcomes for students and institutions at scale.1. Developed and launched 10+ unique process workflows &amp; project trackers to track target accomplishment, assess performance of individuals and plan upcoming deliverables for content development teams ensuring project timelines are met as planned.&nbsp;2. Analyzed data from internal platforms &amp; tools and published business performance dashboards &amp; reports to leadership executives &amp; senior management to help them to minimize risks with their data-driven strategic decisions.3. Managed &amp; headed a team of 15+ Operations Executives &amp; Project Executives and 250+ Academic Content Developers &amp; engaged them to produce best quality content with over 3 lakh questions on 2000+ concepts for a product launch.4. Conducted daily scrum with cross functional teams (Tech, Academic &amp; Media Teams

<a target="_blank" rel="noopener noreferrer nofollow" class="text-green-text rich-link break-all link-break" href="https://gigindia.in/">GigIndia </a>empowers businesses to scale effectively by providing on-demand work completion at scale via gig workforce. With their technology, they are able to train and manage the workforce at scale to drive results for large enterprises like Amazon, Upstox, Infosys etc.1. Worked as a strategist in the Central-Ops Team (Founder's Office) to fabricate impactful processes to run effective and efficient operations.2. Gathered requirements for 2 new products through focused user interviews and surveys and monitored design and end-to-end development of products.3. Elicited detailed BRDs for the user payout system and user monitoring system and prioritized them using standard frameworks by also defining KPIs for the same. 4. Documented PRDs (including wireframes) for the products above using balsamiq and figma.5. Owned set-up and adoption of new products, tools (Metabase, Freshdesk, JIRA etc.) and processes across the organization. 6. Analyzed the product usage and adoption metrics by using pr

<a target="_blank" rel="noopener noreferrer nofollow" class="text-green-text rich-link break-all link-break" href="https://smartcoin.co.in/">SmartCoin Financials</a> is a consumer lending company focused on providing micro-loans to vast underserved middle/lower-income user segments.1. Loans - Spearheaded eKYC, cKYC and vKYC for users by developing efficient workflows to enable users complete their KYC within a minute.2. Referral - Launched 'Refer &amp; Earn' product feature to promote different refer and earn campaigns and convert rewards to actual Digital Gold.3. Help &amp; Support - Developed new 'Chat' Support Product to enhance Customer Support experience &amp; reduced chat load by 40% by helping users to troubleshoot queries on their own instead raising a ticket without a chat bot.4. Funnel Improvements - Managed end-to-end funnel for Loans (Credit) and enhanced SLAs at every user stage by implementing different product such as Account Aggregator for Bank Statement.5. Equipped with UX, Designing and Analytics to add new product/feature backlogs and managed team of 12 inclusive of Tech Lead, Developers, QAs, Designers and Analyst.

Prashik Chitkesiwar

Product Manager at SmartCoin Financials