A fast growing unicorn looking to be the everything store from Latin America (YC16). I am one of five PMs in the support/contact center area 
* Leading a team of 28 people (Analysts, developers, QA) developing one internal tool and integrating another external tool used by 1800 agents on a daily basis.
* Managing the roadmap of the support tech area trying to improve 3 main areas (self service, automated and agent tools)
* Gathering feedback from agents,  users and couriers  to find better ways of helping them .

(Startup) A mobile/web app to make it very easy for people to find and book a
fitness/sport activity.
● Interviewed people that did fitness activities and their instructors to
understand how they choose activities.
● Aligned the cross-functional team around the goals and roadmap.
● Grew the platform to more than a hundred instructors offering their
activities.
● Designed and ran experiments to make people try different fitness
activities.

As a development agency we wanted to advise all of our clients how to be
successful with their apps.
● Assembled the product department and trained 4 people from within the
company to be product managers.
● Implemented procedures to make sure that all projects met the client’s
requirements.
● Helped clients align their new developments with real business
objectives.

A small web and mobile development agency in Caracas, Venezuela. Grew from 5
people to 40 during this time. Developed applications for Latam enterprises,
carriers, advertising agencies, and mobile device manufactures
● Started as a software developer and progressed to head of the development
department.
● Managed 9 teams of 4 developers developing different apps.
● Part of the team that achieved a growth in revenue of 2000%.
● Our Cines Unidos app (for which I was product & project manager) won
“Wireless Achievement Award 2012 - Attendee Choice Award” at the
BlackBerry Annual developers conference.

Desktop and server administration for a lab with over 50 computers for teacher and student use.

(Startup) A platform where musical artists get help from their fans in promoting
their new songs, videos or gigs.
● Designed the high level interface and systems architecture for the fans
supporting artists process.
● In charge of gathering all the data from analytics, artist and fan
interviews to determine the product roadmap.
● Analyzed data about fans supporting campaigns to determine how can artist
attract more fans.

(Startup) A second screen app (mobile/tablets) for watching sport broadcasts. We
partnered with a tv network (Meridiano TV, biggest Sports Channel & 3rd overall
in Venezuela) to provide the experience for all matches during the 2014 FIFA
World Cup Brazil. The team sold $60,000 worth of ads in Venezuela.
● High level design of all the information appearing in the app including
the advertisements.
● High level design and the systems architecture for all the backend
systems in charge of sending the additional information in real time.
● The app was selected for the Startup Chile acceleration program in 2013
(Gen. 11)

It proved to be very difficult to sell a solution to tv stations, even with the help of StartupChile. Personally, this made me learn a lot about business partnerships and prioritization in an early stage startup.

Empresa perteneciente al Grupo V encargada de mejorar los procesos con ayuda de herramientas tecnológicas y dar soporte en estas implementaciones.

Worked for 10 years in this summer camp. Started being counselor and ended being chief counselor in multiple sessions. Sessions usually lasted 3 weeks and I was in charge of 23 couselors and 210 campers. It was very inspiring and made me learn a lot about leading teams. When you live 24/7 for 3 weeks with your coworkers you learn a lot of things about social interactions in a workplace.

Product Manager / Product Tank Meetup organizer

I built this app to know how Slack apps work and apply for a Product Manager position at Slack.
https://hackernoon.com/what-did-i-learn-while-building-a-product-for-offices-watching-the-world-cup-6e32220bfae4

Guess the winner - Slack app

Dualvis.io increases the emotion of what you see on TV by offering a second screen experience, free mobile application, that links smartphones and tablets with users that are eager to interact with their favorite live TV shows.

Ricardo Blanch

Product Manager / Product Tank Meetup organizer