Creating Customer Value

Gretchen Rubin on Creating Great Workplace Habits

Betty Liu on Career Success

Docker and Container Technologies

Working Remotely

Bill George on Self Awareness, Authenticity and Leadership

Leading and Working in Teams

Stepping Up to Leadership

Fred Kofman on Managing Conflict

Delegating Tasks to Your Team

Volunteer

The Bay Area National Science Foundation Innovation Corps (I-Corps) - UC Berkeley

Hashicorp Terraform Certified

Streamlining DevOps :- Contributed to process improvements in DevOps, leading to faster time-to-market and reduced security vulnerabilities for SaaS products.
MLOps Roadmap :- Designed a strategic roadmap for adopting MLOps practices within the team, ensuring seamless integration of machine learning operations into our workflow.
MLOps Tool Evaluation :- Collaborated with Data Science experts to rigorously evaluate and validate MLOps tools, ensuring their reliability and effectiveness in supporting AI/ML initiatives.
Self-Service SaaS AI/ML Platform :- Developed a self-service SaaS platform for empowering customers to implement custom AI/ML solutions tailored to their specific needs, driving innovation and value realization through the adoption of artificial intelligence and machine learning technologies.
CICD pipeline, gitops pipeline, IAC pipeline
Installing Ops manager deploying BOSH and ops manager
Installed Calico CNI to resolved IP addresses exhausti

Senior Devops/SRE AI/MLops

Consultant:Member of Technical Staff

Provided technical support to internal stakeholders, support account managers and sales departments, sustaining, engineering and other team members throughout the product deployment, product development and implementation process.
Reproduced customer scenario in internal lab, created defect and verified software fix and deploy code in customer environment
Created a Proof of Concept owncloud dockerized application: apache server, mariadb
Improved process to provide efficient and effective customer experience by working in cross-functional team through collaboration and effective communication
Worked with customers, sustaining engineers to bring resolution to customer escalated issues
Coordinated and delegated work assignments to resolve procedural and critical technical issues
Collaborated and created a Method Of Procedures repository with Remote Technical Support team to share Method of Procedures
Improved customer satisfaction and experience (achieving CSAT 4.5+ rating) by concentrati

Escalation Engineer

Passionate about opensource project for SDN, NFV, VNF.
Part of Integration Team in Opendaylight
Active participation in linux opendaylight hackfests
Good Understanding of OpenStack Neutron, OVSDB, Yang Tools, OpenFlow and Opflex. 

Open Source Developer

SDN Developer

Worked with ISBU : Catalyst switch 6500 series, GSBU: Catalyst switch series and SAVBU: Nexus 6k series to create robust product quality assurance testing strategies

Cat6500, VPN, IPsec, Creating testplan 

Cat4500 regression test infrastructure framework, L2/L3/ISSU test plan strategies

Nexus 1k, 5k, 6k, 7k chassis, supervisor automation

Opendaylight integration using Jenkins & Robot Frameworks
Responsible for maintaining, enhancing regression test frameworks. Maintaining and resolving regression infrastructure written in perl, test automation for cat4500 platform
Created, executed, and maintained regression test plans on catalyst 4500.
Maintaining oracle database queries for regression test frameworks
Extensive knowledge of L2 features PVLAN, STP, MSTP, RSTP, LACP & L3 features vrf, ospf, QOS, Multicast, multicast ipv6 with sparse mode, dense mode, sparse-dense mode, ssm, bidir, SSO, HA 
Helped project managers to successfully handoff release to QA

Performance test automation for

Software Engineer

Member of Technical Staff

Member of technical staff

Research Assistant

Supported and resolved 500+ customer production issues and managed customer escalation providing root cause analysis to production as well as non production issues in PCF foundations
Managed cross-functional communication between different teams Platform architects, product managers, developers, customer cloud architects/devops engineer/developers to resolve customer’s devops cases 
Worked with AWS, GCP, Azure with 100+ vms and cloud foundry 12-factor microservices architecture 
Mapped customer journey and improved KPI metrics
Installed, scaled, deployed apps on PCF
Created CI/CD pipelines using concourse, terraform and upgrading PCF major/minor versions to resolve customer issues
Troubleshooting buildpacks and customer outages to bring satisfactory resolution
Release Engineered and deployment of latest software version of PCF using Bosh
Provided business continuity using blue-green deployments and technical leadership managing disaster recovery during production issues improving appli

Punal Patel

Senior Devops/SRE @ Appreliability | Multi-cloud Infrastructure as Code