Cenra is an AI-powered customer support platform designed to help businesses automate and manage customer interactions through intelligent, context-aware conversational agents.

The platform enables companies to deliver instant and accurate support without building complex AI infrastructure from scratch. It combines a customizable chat widget, knowledge-based response system, and structured conversation management to create a seamless support experience.

Cenra uses a workspace-driven architecture where each workspace contains its own knowledge sources, customers, conversations, and widget configurations. The AI agent processes user queries, retrieves relevant information from the knowledge base, and generates human-like responses while maintaining conversation context.

Key capabilities include AI-powered conversational support, semantic knowledge retrieval using vector embeddings, real-time chat interaction, and a hybrid support model that allows escalation to human agents when required.

The system is built using a modern full-stack architecture with Next.js, Node.js, PostgreSQL, Prisma, LangGraph, and Qdrant, ensuring scalability, flexibility, and performance.

Full Demo:
https://youtu.be/baSL9e6Nb-Q