AI-powered WhatsApp commerce for Kenyan SMBs

ChatPilot is an AI agent designed to revolutionize how small and medium-sized businesses in Kenya operate on WhatsApp. It automates customer interactions, streamlines sales processes, and enhances revenue generation.

Key Features:

• AI-driven Customer Support: Handles routine customer questions 24/7, freeing up business owners' time.

• Seamless Commerce: Facilitates customer questions, takes bookings, and processes M-Pesa payments directly within WhatsApp.

• Automated Follow-ups: Runs automated follow-up sequences to recover missed revenue and engage customers.

• Ad Spend Optimization: Reports WhatsApp sales back to Meta and Google for better ad targeting and ROI.

• Targeted Campaigns: Transforms contact lists into targeted sales campaigns and broadcasts.

• Data & Analytics: Provides insights into which ads, products, and messages are driving revenue.

• User-Friendly: Requires no technical skills and can be managed from a phone.

• WhatsApp Coexistence: Allows businesses to use their existing WhatsApp number while keeping personal and business chats separate.

Workflow Automation:

ChatPilot manages three critical moments in the customer journey:

1. AI Response: Understands customer intent and provides instant, context-aware replies, including product details and delivery information.

2. Payment Collection: Enables M-Pesa payments directly within the chat thread via STK push, confirming transactions seamlessly.

3. Revenue Follow-up: Implements measured workflows for follow-ups and reminders to recover potential lost sales and track campaign performance.

ChatPilot transforms WhatsApp from a communication channel into a powerful sales and customer engagement tool, enabling businesses to operate more efficiently and profitably.