Holly is an AI support agent for your existing help desk. It works inside Help Scout and Fernand, investigating customer issues across connected systems, taking authorized actions, and replying in the same conversation.

Built for SaaS teams, Holly handles the tickets that would otherwise pull a founder or engineer into an investigation. You decide which actions run automatically and which require approval. When someone needs to step in, Holly hands over the evidence, what it found, and what remains unresolved, so your team can pick up where it left off.