Open Docket is a comprehensive complaint tracking application designed to manage and track issues across various domains such as RTI, banks, and consumer complaints. Built with the robust Laravel 12 framework, this application offers a wide array of features to streamline your complaint management process.

Key Features

• Ticket Management: Create and track tickets with configurable statuses, priorities, and SLA days.
• Custom Ticket Types: Define types with custom schemas, icons, colors, and allowed status transitions.
• Contacts Management: Manage contact records with organization, designation, and communication details.
• Comments & Attachments: Add internal or public comments with file attachments to tickets.
• Reminders: Schedule one-off or recurring reminders on tickets with notifications.
• Activity Log: Full audit trail of all changes across tickets, contacts, and types.
• Tags: Organize tickets with a shared tag system.

Open Docket is open-source software licensed under the MIT license, ensuring flexibility and community-driven development. The application is still under active development, and minor bugs may be present. Deployment is simplified with Docker and Docker Compose, and it supports MySQL or PostgreSQL databases, with optional Redis for queue processing. Styling is handled by Tailwind CSS and daisyUI, while interactivity is powered by Alpine.js. The application also integrates Spatie Activity Log for audit trails and Spatie Media Library for file attachments.