UX Designer

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary: 

The User Experience Designer will be responsible for the design of digital products and applications across multiple platforms. The UX Designer will take ownership of large-scale company initiatives and maintain relationships with Development and Product teams. The UX Designer will develop detailed market analysis data, high-level requirements, and user-centric design language that informs developers and other key stakeholders. 

Essential Duties & Responsibilities:

• Take complex, high-level business and technical requirements and turn them into complete workflows, detailed mockups, and documentation across web, iOS, and Android.

• Use AI to build workflows and prototypes faster, generating and iterating on flows, states, and edge cases, then applying your design judgment to refine them into polished, production-ready experiences.

• Build polished, high-fidelity interactive prototypes that demonstrate real flows, states, and edge cases, and present them to senior leadership to drive decisions.

• Map end-to-end user journeys and workflows for payment products (e.g., checkout, wallets, disputes, onboarding, money movement), accounting for success, failure, and exception paths.

• Partner with Product Owners to define feature sets and high-level requirements based on user needs, and to simplify and prioritize where requirements are complicated or competing.

• Conduct user research and competitive analysis, and develop personas and workflows grounded in customer behavior, especially around trust, security, and financial decision-making.

• Design with compliance and risk in mind (e.g., PCI, PSD2/SCA, KYC/AML, disclosures, accessibility), working with Legal, Risk, and Compliance partners.

• Develop and evolve our design language and system, including patterns for AI-driven features, and keep it consistent across products.

• Write or contribute UX copy and craft clear, user-centric messaging.

What We Need From You:

• Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Communications, Marketing, Graphic Design, Computer Science, or a related field

• 4+ years of experience in a UX Designer role (or Software Engineer role with significant design responsibility).

• Expert understanding of digital design principles and active awareness of trends in web, mobile, and AI-enabled design.

• Portfolio demonstrating complete web and mobile products, including interactive prototypes and workflows, designed from concept through development completion.

• Proficiency in Figma, Adobe Photoshop, and Adobe Illustrator.

Knowledge, Skills & Abilities: 

• Proven ability to distill complex requirements into clear, well-structured workflows and fully realized interactive prototypes.

• Excellent verbal and written communication skills, and comfort instructing and critiquing UI designers.

• Self-motivated, with experience working with developers, designers, and product managers, both independently and in teams.

• Experience with responsive web design as well as iOS and Android design conventions.

• Understanding of iterative development methodologies, including Scrum and Agile.

• Working understanding of designing for AI-powered features, including transparency, trust, and appropriate user control, or a strong point of view on how to do so.

How You Can Stand Out: 

• Experience in payments, fintech, banking, or other regulated financial products.

• Hands-on experience using AI tools or code-assisted prototyping to accelerate design work.

• Proficiency in Jira, Principle, and After Effects.

• Familiarity with accessibility standards (WCAG) in financial contexts.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary Range: $80,000-$102,000, 5% annual bonus

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.