Product Designer - Customer Obsession

About the Role

While Uber strives to design flawless products, the physical realities of our environment, such as traffic patterns, delays in food preparation, and credit card fraud, introduce unforeseen issues. From the moment you access the Help Center in the app to when a customer service agent solves your problem and everything in between, our team provides a magical support experience.

As a Product Designer working on Customer Obsession, you will be responsible for helping in leading a charter, driving alignment across stakeholders and lead execution of exceptional customer support experience to our end-users: Riders, Eaters, Drivers, Couriers, Restaurants, Freight carriers, Truckers, Uber business partners, and Uber's customer service agents, and the list goes on. Your work may touch help center and history, chat and chatbot interfaces, CRM tool development, agent management, help content information architecture, virtual video support channels, creating design systems and more.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

1. Scope: Work on projects of all sizes, from problems that are well-known to those more complex and conceptual, while leading a design roadmap in your area.

2. Process: Build a deep understanding of the historically and systemically excluded customers you are designing for through data and research. Lead the end-to-end design process, solicit and incorporate feedback from experts, translate your designs to build with engineers, and work flexibly with a variety of teams. Design at all levels of fidelity and practice good judgment on making tradeoffs.

3. Craft: Deliver innovative, elegant designs, buildable and scalable, and thoroughly documented. Have a strong understanding of business, data, and engineering requirements, and create experiences that deliver customer value.

4. Efficiency: Prioritize and manage your time efficiently, operate autonomously, and quickly adapt to challenges.

5. Communication and partnership: Communicate with clarity and persuasiveness, and effectively present your work and rationale to stakeholders at all levels. Proactively collaborate with your team, manager, and cross-functional partners. Facilitate design sessions and collaborate with other designers. Maintain honest and trusting relationships with your team.

Basic Qualifications

1. 1+ years of experience building products for web and mobile interfaces

2. Proficiency with Figma or similar tools and prototyping methods

3. Experience working and collaborating in a tech environment

4. A portfolio showcasing high-quality, thoughtful UI and UX work

Preferred Qualifications

1. A degree in HCI, Interaction Design, or a related field

2. Experience designing Web-based and Mobile-based products

3. Effective prototyping skills

4. Experience working with UX Researchers and knowledge of user testing methods

5. Ability to lead complex work streams and actively collaborate to drive alignment

6. Proficient in storytelling and articulating design work and rationale

7. Experience advocating for customer needs in product solutions with cross-functional teams.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.