The Prevention Score
Measuring success by the absence of a crisis.
The manager reviewed the team's data. They saw no red flags, no major breakdowns, and low absenteeism. This absence of crisis became the new metric of success, the Prevention Score. It wasn't about heroic interventions, but about the quiet, consistent effectiveness of the daily check-in ritual, identifying and mitigating signals before they escalated.
A heartbeat by Christian van Gils
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