IotaBot is an AI customer support platform that helps businesses answer customers instantly across websites, WhatsApp, Instagram, and email. Unlike basic chatbots that only answer FAQs, IotaBot can understand your business knowledge, perform real actions through APIs, create and manage support tickets, and hand conversations to human agents with full context.

Businesses can train IotaBot using their website and documents, connect their own APIs for actions such as order tracking and account updates, and manage customer conversations from a unified workspace.

IotaBot helps businesses reduce response times, automate repetitive support, resolve more customer requests without manual intervention, and reduce lost sales caused by delayed or unanswered messages.

Key Features

• AI Customer Support - Answer customer questions 24/7 using your own business knowledge.

• Knowledge Base & RAG - Upload documents and crawl your website so answers are grounded in your actual content.

• One-Line Website Installation - Add IotaBot to almost any website with a single script tag.

• AI API Actions - Connect your own APIs so IotaBot can track orders, update customer accounts, retrieve information, or trigger workflows.

• WhatsApp AI Support - Automate customer conversations on WhatsApp with buttons, list menus, and approved templates.

• Instagram Automation - Handle Instagram DMs and automate comments using configurable rules.

• Email Support - Turn incoming support emails into threaded conversations and tickets.

• Human Handoff - Seamlessly transfer conversations to live agents while preserving the complete conversation history.

• Built-in Ticketing - Convert conversations into tickets with status, priority, and agent assignment.

• Multi-Agent AI Pipeline - Retrieve relevant knowledge, understand intent, decide whether to answer or take action, and generate the response.

• In-Chat Forms - Collect structured information such as leads, bookings, quote requests, and customer details.

• Quick Actions - Give customers one-click options to reach the right information or workflow.

• Multi-Tenant Workspace & RBAC - Manage multiple websites and teams with granular roles and permissions.

• Outbound Campaigns - Create customer segments and run WhatsApp, email, and Instagram campaigns from the same platform.

Business Benefits

• Respond to customers instantly, 24/7
• Reduce repetitive support workload
• Reduce missed sales caused by delayed replies
• Resolve customer requests instead of simply answering questions
• Automate order and account-related requests
• Give support agents full conversation context
• Keep AI grounded in the company's own information
• Manage multiple customer channels from one platform
• Go live without rebuilding the existing website
• Scale customer support without scaling the support team at the same rate

Why IotaBot Stands Out

IotaBot is designed around resolution, not just conversation. Traditional FAQ chatbots mainly provide answers. IotaBot combines three stages in one workflow:

Answer → Act → Handoff

It can answer using the company's own knowledge, call APIs to perform real actions, and bring a human into the conversation whenever AI should step aside. The same AI and knowledge base can operate across website chat, WhatsApp, Instagram, and email.

This makes IotaBot particularly useful for businesses where customer conversations involve real actions such as order tracking, account updates, lead qualification, bookings, or support workflows.