Unified Customer Communication and Management

AxoDesk offers a comprehensive solution to manage all customer conversations from various channels in a single, AI-powered inbox. It integrates WhatsApp Business API, Instagram, Messenger, Email, and Live Chat, providing a unified platform for businesses to streamline their customer interactions.

• Meta Ads Lead Capture: Seamlessly capture leads from Facebook and Instagram lead forms, syncing them directly into your CRM with source context, ownership, and workflow triggers.

• WhatsApp Broadcasts: Engage with customers through personalized, approved WhatsApp template messages for nurturing leads, recovering abandoned carts, and more, with replies automatically routed back to the shared inbox.

• Shopify Integration: Connect your Shopify store to leverage customer, cart, product, and order context within conversations. It also sends CRM lead and paid-order outcomes back to Meta CAPI for improved campaign learning and attribution.

• Workflow Automation: Automate repetitive tasks such as lead follow-up, sending WhatsApp templates, routing conversations, syncing Shopify data, and reporting conversion outcomes to Meta CAPI.

• Team Collaboration: Enhance team efficiency with features like conversation assignment, internal notes, @mentions, and a shared inbox view, ensuring no customer query goes unanswered.

• Support Analytics: Gain actionable insights into your support operations with real-time performance visibility, response time tracking, CSAT monitoring, and exportable reports to optimize staffing and team consistency.

AxoDesk is designed to foster conversation-led growth, enabling businesses to manage the full customer journey from the first paid lead to the final purchase signal, all within one integrated workspace.