Intelligent Ticket Generation System

TG Dashboard offers an intelligent solution for ticket generation and management, streamlining your workflow by processing data from multiple sources. It supports both manual file uploads (CSV, Excel) and direct ingestion from MongoDB, automatically creating tickets with assigned statuses and priorities.

• Dual Data Ingestion: Choose between uploading files or connecting to your MongoDB instance to generate tickets.
• Automated Ticket Generation: All ingested data is used to automatically create tickets, saving manual effort.
• Status and Priority Assignment: Tickets are generated with appropriate status and priority levels, including 'High Priority' for urgent issues.
• Comprehensive Dashboard: Visualize key metrics such as total tickets generated, open tickets, ticket status distribution, priority distribution, and weekly trends through interactive charts.
• System Monitoring: Keep track of system status, including MongoDB connection and ticket engine activity.
• Recent Tickets Overview: Quickly review recent tickets with details on ID, status, priority, team, and root cause.

Powered by Django and MongoDB, TG Dashboard provides a robust and efficient platform for managing your support tickets and gaining insights into your operational data.