areturnz is an evidence-first returns platform designed for brands, operations teams, and logistics partners. It leverages AI grading, photo proof, and dispositioning for every parcel, all accessible through an open API.
- AI Grading: Utilizes AI to grade returned items, providing a confidence score and defect tags in under 2 seconds per parcel.
- Photo Evidence: Captures photos of every parcel upon receipt, with AI analysis of contents and label OCR for verification.
- Automated Disposition: Rules-based system determines whether to restock, reship, liquidate, or dispose of returned items, with overrides logged.
- Evidence Packages: Generates signed, hash-verifiable evidence bundles for each return, including photos, AI grades, timestamps, and chain of custody. This provides verifiable proof for customer service and potential disputes.
- API-First Design: All platform capabilities are available via a robust API, allowing for seamless integration with existing systems. Webhooks provide real-time updates on return status changes.
- Multi-Tenant Dashboard: Offers a dashboard with per-sub-account isolation for brands and logistics partners, providing transparency and control over returns processing.
- Pricing Transparency: Features clear, upfront pricing based on parcel size, plan tiers (Basic, Growth, Scale, Enterprise), and per-use premium services, eliminating the need for sales consultations for basic math.
- Use Cases: Caters to various needs including Domestic DTC Brand Returns, Logistics Partner Programs, Resale & Recommerce, and Cross-Border Returns.
The platform aims to transform returns processing from a point of friction into a data-driven, efficient operation, providing irrefutable evidence for every step of the returns journey.