• Jev reads each message and tags the personal bits: names, emails, phones, addresses, and IDs

• The masking runs inside Neon Postgres as a redact() SQL function

• Guest see nothing, support sees names/emails/phones, admin sees everything

• Only the personal bits get blacked out, the rest of the message stays readable, no blunt whole-column mask

• Anything you are not cleared for never leaves the database, the browser only ever gets █ blocks, never the real text

• Deployed on Vercel