Achieved 100% reproduction of defects from production. Analyzed, verified and supported the validation of the critical issues Managed the deliverables from testing front before deployment into production Represented the production support team during Scrum calls on regular basis with the purpose of updating the key stakeholders on production defects Participated in initiatives to automate manual business processes in the Wells Fargo Bank Worked along with the PMO, business development teams in order to conform to the reporting needs from the Senior Management at Wells Fargo Anchored and completed process documentation of the current process in the production support team