Why We Don’t Use Customer Data to Train Our AI Models

In an age where data privacy is top-of-mind, Acta stands out by placing customer trust and transparency at the heart of its AI innovation. Our promise: your meeting data is never used to train our AI models.

Dedicated to Privacy by Design

At Acta, we understand that your meeting data contains your most sensitive business insights. That’s why our platform is engineered for privacy and security from the ground up. We have implemented a security-first architecture with military-grade encryption, verified access controls, and full compliance with global regulations, including GDPR and healthcare data standards.

Your Data Remains Yours

Our business model is built around a simple principle—you own and control your data completely. We empower you to choose where your data is stored, how it’s processed, and who has access. You can export or delete your information at any time.

Acta only collects and processes information required to deliver our service—such as account details and basic usage metadata. Even with these, we maintain strict boundaries: we do not access your recordings or transcripts unless you personally share access for support, and only for the duration necessary.

AI Innovation Without Using Your Meeting Data

Unlike many AI providers, Acta's AI models are trained using privacy-preserving methods and NEVER with user meeting content. Instead, we use non-customer, synthetic, or open datasets, ensuring that personal and business information is never exposed or used to update our algorithms. Advanced techniques like differential privacy are built in, so our models generate insights without risking data exposure

We also enforce strict data isolation—your meeting data is processed securely to generate summaries, action items, and insights, but it is never reused for model improvement.

Ultimate Benefits for You

By taking this approach, Acta gives every customer:

• Peace of mind about privacy and information security.

• No risk of unwanted data exposure—our processes ensure your data never leaves your control.

• Full compliance with international privacy standards.

Open, Transparent Practices

Acta undergoes independent audits and maintains certifications for security and privacy controls. Our team is always ready to answer your questions or address your concerns about how we handle your data. You remain in charge—always

At acta.ai, privacy isn’t just a feature—it’s foundational to everything we do. You can trust that your data stays yours while we continue delivering the most advanced, secure, and ethical AI meeting insights.

If you’d like to learn more about our privacy commitments or have questions, please contact our Privacy Team at [email protected]