The VCMTS (Virtual CMTS) project supports Comcast’s Distributed Access Architecture (DAA) platform, ensuring high availability of DOCSIS and Video services. The role involves 24x7 platform monitoring, alert triage, incident management, and infrastructure operations across Kubernetes, network switches, DAAS, RPDs, and timing systems. Responsibilities include proactive issue detection, SMOP-based triage, planned maintenance activities, and coordination with cross-functional teams to minimize service impact.