This data analytics project focuses on improving Zomato's customer experience and operational efficiency by analyzing key factors such as delivery times, order cancellations, and customer satisfaction. Using techniques like descriptive analytics, predictive analytics, and exploratory data analysis (EDA), the project uncovers insights into city-wise delivery performance, payment preferences, and cuisine trends. By proposing solutions like route optimization, personalized customer engagement, and restaurant performance dashboards, this project offers actionable recommendations to enhance customer retention and drive business growth. Key tools used include data visualizations, clustering, and regression analysis.