Helpdesk application, its objective is to help Resellers connect to our Support Agents when they are facing issues with their orders.
This application integrates with Salesforce(before Kayako) for Chats & Tickets.
Same application is hosted multiple times for our different brands.
It communicates with our Core Product to get Order Details.
It has Admin Panel for Admins to manage the Content & Chat settings.
It is hosted on Openshift Cluster(Containerized).
Tech Stack used: Laravel 8, MySQL, jQuery.