Building Userplane.io | Loom for Customer Support

github

Nayan Kumar  • Peerlist

<a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://userplane.io">Userplane</a> helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can understand and resolve support issues faster.- Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Let customers show you exactly what they're seeing.- Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues.- Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link.- Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.- Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.Userplane makes ticket resolution faster for your <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://userplane.io/for">customers</a>, <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://userplane.io/for/support-agents/">agents</a>, and <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://userplane.io/for/engineering/">engineers</a>. Learn more at <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="http://userplane.io">userplane.io</a>For support, visit our <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://userplane.io/help">Help Center</a> or email us at <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="mailto:support@userplane.io">support@userplane.io</a>