Juan Diaz

• Handle technical troubleshooting within an enterprise environment. Navigates common issues such as user administration, network outages, network printers, IP phones and enterprise tools. • Provides remote assistance with software deployment, and system configuration. • Effectively communicate with a variety of departments. • Proactively investigate and resolve end user problems/complications. • Adaptability to multiple enterprise environments. Following a process oriented approach. • Utilizes problem solving skills to find solutions to unusual issues.