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AWS CLOUD PRACTITIONER

Resolved 500+ complex software issues monthly, maintaining 98% customer satisfaction. Implemented new troubleshooting protocols, reducing average resolution time by 40%. Developed knowledge base articles, decreasing repeat tickets by 30%. Collaborated with engineering team to identify and fix 20+ critical bugs. Mentored 10 junior advisors, improving team efficiency by 25%.

Technical Support Engineer

ITjobxs.com is a jobs and education website.

• Worked on the Design and Development part of a fully responsive web page for a particular section of itjobxs.com.

 • Worked on User Verification/Authentication + Engineering challenges of detecting and removing the fake bots and posts.

 • Integrated Recaptcha with the website - Google Layer of Protection for websites. 

• Tech Stacks: HTML, CSS, JS, Bootstrap, PHP, MySQL.

Helped them with backend spam registration problems as SDE Intern; also helped with creating a frontend web page for multiple company interview experiences.
ITjobxs.com also gives IT services to clients; so helped a client who needed an ecommerce website for their business; I built it as end to end MERN-stack project for the client as SDE Intern.  

Engineered responsive web applications using HTML5, CSS3, and JavaScript, boosting user engagement by 40% and reducing bounce rates by 25%. Optimized site performance through code splitting and lazy loading, slashing load 

Frontend Web Developer

Resolved 5000+ customer inquiries annually related to cryptocurrency transactions, wallet management, and account security, maintaining a 98% satisfaction rate. Spearheaded the development of a comprehensive knowledge base, reducing repeat queries by 35% and improving first-contact resolution by 40%. Implemented a streamlined escalation process, decreasing average resolution time for complex issues from 48 hours to 6 hours. Collaborated with product teams to provide crucial user feedback, contributing to 15 key platform improvements. Mentored 10 new team members, accelerating their onboarding process by 30%. Conducted 50+ customer education webinars on crypto safety, resulting in a 25% decrease in security-related tickets. Recognized as "Support MVP" for 3 consecutive quarters, continually exceeding KPIs by 20%.

Cloud Developers Platform Support

Bengaluru, IN

REST APIs

Jira

Java

Software Engineer 

Software Engineer @Societe Generale | Full Stack Dev with an eye for design
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Aditya Ojha

Software Engineer @Societe Generale | Full Stack Dev with an eye for design Do Quick react practice :reactmastery.xyz