Accredited Family Business Advisor

Forbes Coaches Council Member

Certified Customer Experience Professional 

Bachelor of Social Science Public Relations 

Clinical Therapist

Bachelor of Social Science

Advanced Diploma

Member

At Meraki Business Solutions we specialise in helping you understand what your customers want and what your business can do to deliver exceptional experiences every time. We help you to connect and influence and in turn create advocates for your business, your brand and your products and services making you the destination in your industry! Meaning, we save you money by helping you retain your customers rather than you spending more money and time always trying to find new ones to replace the one’s that left.

We do this with our signature system which includes:
* Learning about your customers
* Learning about your business
* Then we do what we do best. We facilitate business solutions through design thinking, case studies, facilitated training, delivering measurable change and providing ongoing support for you and your customers

No industry is beyond Meraki Business Solutions. We are not industry experts. We are service design experts! So invest in keeping your customers and let them

Owner

The Value Driven Brand Podcast, hosted by business owner and customer, employee, and human experience (#CEHX) advocate, Aileen Day, CCXP. In each episode, Aileen interviews a list of likeminded people who in their own rights have gone on to create their very own value driven brand and they share with our listeners the tactical strategies to help you do the same thing for your business whether you own a business, lead in business or are a hustling entrepreneur. Every episode is fun, informative and will help you deliver a value driven brand making you become the sought after leader in your industry.

Podcast Host

Heavily involved in Customer Service Feedback and service recovery. 
Create reporting suites and analysis on service KPI's as well as working with Store Operations Teams to improve the service experience for our Customers at Bunnings.

National Operations Project Manager

Collaborating with stakeholders throughout the organisation to understand our opportunities. We work to develop and execute strategies that will differentiate our service offer to that of our competitors driving loyalty and making Officeworks top of mind in our market.

My responsibilities in this role are varied and challenging from:
*Customer experience transformation (B2B and B2C / Omnichannel)
*Cross-function engagement and leadership
*Customer recovery
*Service metrics
*Social media
*Supplier engagement
*VOC solutions 
*B2B campaign/ advertising/ marketing 
*Process management and much more.

Customer Service Leader - Business

As the 2023/24/25 Series Editor for SAGE Publishing, I work with business professionals to create academic case studies that are double blind, peer reviewed real-world experiences related to customer experience, leadership, human resources, culture, employee experience and many more facets of business. These published journals are then available through SAGE Publishing to help develop the learning and development of those undertaking academic studies in the fields of CX Management, Economics, Business, People & Culture and many more industries. 
To become an author sharing insights and knowledge from your field of expertise, connect with me to discuss further.

Series Editor for CX Business Case Series

Customer Insights Manager

As a member of the Board of Directors for the worldwide experience management association, XMGlobal Collaborative, I am responsible for the member development and growth of our experience management members, globally. 

In addition, I am the Co-Chair for all XMGlobal Collaborative conferences, helping experience management members and guests upskill and share their industry knowledge, creating a more unified XM community, worldwide. 

Domestically, I am the XMGC President of the Australia and New Zealand member chapters serving to develop localised chapters of XM professionals.

Member Board of Directors

The Value Driven Life Therapy Clinic, founded by Clinical Hypnotherapist and Psychotherapist, Aileen Day was built to help you create a more value driven human experience. To support you in building your strengths whilst mitigating and working through your life’s obstacles.

Clinical Psychotherapist & Clinical Hypnotherapist

Aileen Day is Australia’s premium customer experience advisor, speaker, mentor, and globally recognised certified customer experience professional (CCXP) helping your organisation deliver experiences worthy of your customer’s loyalty. 

Aileen is also a qualified Public Relations Specialist and Clinical Hypnotherapist and Clinical Psychotherapist, utilising her unique combination of skills to challenge her client's thinking and skills to become their own best advocate and more values driven.

Aileen Day

Author of The Joy of CEHX, Speaker, Clinical Therapist