Founding member of a bipartisan federal PAC focused on family-oriented policy. Defined the organization's platform and goals prior to launch, and provided all IT, email, and hosting infrastructure.

IT & Founding Member

• Technical Lead driving key stability improvements that reduced operational downtime by ten-fold alongside rearchitecting efforts for the new Sparkcentral Platform
• Refactored key systems to bring data processing and data storage in to compliance for GDPR
• Worked as the product owner for multiple outsourced external integration projects, managing teams across North American and European time zones
• Designed and developed Messenger (including bot support), In-App Messaging, and other key integrations for the Sparkcentral Platform
• Played a pivotal business role in delivering the Messenger integration early, allowing Sparkcentral to be a partner mentioned as a part of Facebook's Messenger Platform announcement at Facebook’s F8 conference in 2016
• Played a pivotal business role in Sparkcentral achieving Facebook Marketing Partner status, in large part due to the Messenger integration
• Developed applications in PHP, Node.js, Java, and Python

Senior Software Engineer

• Team leader that acted as a mentor and individual contributor, guiding both the TaskRouter and Flex roadmaps
• Rearchitected TaskRouter for the next generation of its APIs and SDKs, developing the product to scale to support the launch and long-term success of Flex
• Worked directly with internal and external customers, streamlining complicated workflows, identifying ways to improve the system, giving developers the tools and documentation they needed to be successful while minimizing the impact on Engineering
• Refactored key TaskRouter systems to bring data processing and data storage in to compliance for GDPR
• Developed TaskRouter's internal and customer-facing documentation for quickstart guides, common workflows, and other key on-boarding improvements

• Managed project teams and contractors, on-site and internationally, including hiring, improving technical proficiency, and facilitating mentorship
• Directed feature and stability initiatives, focusing engineering efforts on rapidly improving the customer experience by decreasing ticket resolution times as well as proactive monitoring, visualization, and alerts
• Triaged communication between Engineering, Product, CS, and Marketing departments
• Improved team collaboration and velocity through the use and refinement of Agile methodologies

Engineering Manager

• Designed and developed pivotal new features in C# for the eFleetSuite Electronic Driver Logs system, ensuring the system continued to meet new regulatory requirements and the feature set improved to exceed end user expectations
• Deployed and maintained Linux server environments (Ubuntu/RHEL) for web, email, monitoring, big data (Hadoop CDH/PHD/HDP), data ingestion (Spring XD), message brokering (RabbitMQ), and other scalable services necessary for the analytics infrastructure
• Designed and developed processing jobs, including MapReduce, in Java, Scala, and Python for data ingestion into big data stores like Hadoop

Software Engineer

• Developed the Protected SATCOM waveform and Information Security bypass policies in C++ for the Family of Advanced Beyond Line-of-Sight Terminals (FAB-T)
• Automated projects’ manual builds for a 600% increase in efficiency using Python, allowing builds to be completed in under 5 minutes on a nightly basis
• Developed security updates and patches in C and C++ for line-of-sight and anti-jam waveforms on domestic and international AN/ARC-210 military radios
• Wrote and maintained requirements in Rational DOORS

• Built Flex SRE team from the ground up and managed global initiatives between Flex SRE teams in NAMER, EMEA, and APAC
• Led monitoring and stability initiatives geared toward increasing customer trust
• Built programs to reduce toil through deployment automation and safety
• Led efforts to define and instrument Flex SLOs, composite across services as well as instrumented journeys that measure the customer experience, improving visibility internally and externally, allowing SLAs to be confidently measured and defined
• Improved the on-call experience with streamlined processes for engineers and support staff alongside follow-the-sun rotations

• Team leader that acted as a mentor and individual contributor, guiding both the TaskRouter and Flex roadmaps • Designed and developed a rate limit framework that became the standard adopted by Twilio's external and internal APIs • Designed and developed a load testing framework, extending Gatling, that became the standard adopted by Flex teams, validating services and features at scale • Developed internal and customer-facing helper libraries and quickstart guides

Staff Software Engineer

Staff Engineer @ Twilio · Open Source Maintainer

github

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