Generative AI Essentials

Introduction to Generative AI

Organizational Change Management

Introduction to Prompt Engineering

Certified Process Professional

Certified Agile Leadership

Models and Platforms for Generative AI

Impact, Ethics, and Issues with Generative AI

Introduction to AI-Driven Project Leadership

Certified ScrumMaster (CSM)

Post-Graduate Program

Executive Certificate Program

Built and owned end to end the governance, policy, and execution model for a parent-company-mandated efficiency program across the Direct Energy Home business units.

• Removed $91.6M from the cost base in three years against a four-year plan — exceeding target by $12.8M (14%) and delivering a full year early.
• Ran a full review and overhaul of procurement for the most profitable business division — RFP development, supplier negotiations, and contract management — totaling $3.5M in savings over five years.
• Configured the business systems this PMO ran on — projects, fields, workflows, permissions, and access control.

Manager, Cost PMO - Direct Energy Cost Efficiency Program

Joined NRG Energy as part of its acquisition of Direct Energy.

• Returned a $25M annual-loss business unit to profitability within 12 months by tightening pricing, renegotiating vendor terms, and rebuilding the operating model from the floor up.
• Served on the executive leadership team accountable for the M&A divestiture, which unified the retained operating model and consolidated cross-functional teams.
• Stood up the PMO from the ground up — standardized KPIs, dashboards, and a weekly reporting cadence across every go-to-market partnership.
• Managed five team leads and their direct reports across an operations organization of roughly 30.
• Ran user acceptance testing on system and process rollouts, and personally configured the business systems the PMO ran on — projects, fields, workflows, permissions, and access control.

Senior Manager, Business Operations & Controls

Boutique consultancy serving non-profit associations.

• Ran the practice with full P&L responsibility for a ~$15M portfolio of strategy, operations, growth, and process-improvement engagements.

President / Principal

Provided business development support and focused management consulting services to private companies from a broad range of industries using both present and historical data about business performance gaps. Assisted in the development and presentation of business transformation development cases for multiple projects and high-impact process improvement initiatives.

• Introduced internal and external project communication frameworks that enabled faster and more effective articulation of key messages to diverse audiences.
• Devised and implemented precise and measurable performance standards while ensuring full application of pertinent compliance measures and safeguards.
• Slashed expenditures and mitigated key project risks by using project governance methodology, together with modern tools and techniques for procurement and contract management.

Senior Business Analyst / Strategic Project Manager

Conducted comprehensive analysis and assessment of potential risks, challenges, issues, and impacts associated with large-scale organizational changes, such as system enhancements and new technology and process integrations. Facilitated correspondences with project stakeholders in order to account for all affected business areas.

• Improved overall business effectiveness and cross-functional collaboration within the company by formulating business readiness roadmaps based on in-depth analysis of project scope.
• Ensured accuracy and completeness of proposed solutions and operational modifications upon reviewing and interpreting project business cases, requirements, and relevant KPIs.
• Addressed a wide range of mission-critical issues and process deficiencies by orchestrating open discussions to enable review and evaluation of proposed changes and potential impact on business practices.
• Streamlined project monitoring functions through the definition and standardization of business s

Senior Analyst, Business Readiness & Strategic Change Management

A full-time transition into applied AI after 15+ years leading operations and P&L.
• Post-graduate program in AI & Machine Learning: Business Applications — four graded hands-on builds and 30+ case studies across a dozen industries, including multi-agent logistics automation, RAG financial-document analysis, predictive-maintenance neural networks, and clinical decision support.
• Stack in active use: Python, scikit-learn, TensorFlow/Keras, Hugging Face, LangChain / LangGraph / LangSmith, ChromaDB, MCP, DSPy, Docker, Streamlit.
• Independent open-source work, ongoing: PromptSpend (promptspend.com), a live LLM cost calculator with a public API, a published MCP server, a VS Code extension and — since September — a Receipt you paste into any AI conversation to see what it cost; and two earlier MIT-licensed developer tools with continuous integration across Windows, macOS and Linux.

AI & Machine Learning Post-Graduate Program

Oversaw process improvement initiatives across the company, identifying opportunities to maximize efficiency and effectiveness across all operational areas.

• Redesigned the customer-engagement process: retention improved 11% and revenue rose $100K+ in the first month.
• Introduced enterprise-wide Call Management services across Direct Energy Home, unlocking measurable revenue growth and cost-structure optimization.

Manager, Process Excellence

Ran the strategic-initiative portfolio for a multi-segment retail-energy and home-protection P&L, partnering directly with the C-suite on prioritization, capital allocation, and performance reporting.

• Owned the KPI framework and executive dashboards spanning revenue, retention, cost, and delivery — one rubric-based source of truth in place of five.

Senior Manager, Business Performance & Strategic Initiatives

Founder at Crestwood Holdings. Building PromptSpend and Vialmetry.

github

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