In addition to customer support in the after-sales technical support and RMA department, I worked with importer companies on issues such as the follow-up of defective products, change requests and follow-up.

RMA and Technical Support Expertise

In addition to my hardware knowledge, I transferred to the NPI (New Product Introduction) department within the company in order to be a software testing specialist. In this department, I was doing post-production tests of all AirTies products and presenting detailed reports. Product tests I made (Modem, Access Point, IPTV) - Functional tests: Ethernet tests, antenna tests, FW upgrade tests, control distance tests, input / output verification tests. - Wireless tests: Performing wireless tests in various environments and reporting their outputs. - Antenna measurements: 2.4GHz and 5GHz RX and TX antenna measurements using IQXEL and IQXN.

DVT (Design verification tester)

With the experience I gained from after-sales defective product repair and fault detection, I was transferring to the R&D department within the company, making hardware problem determinations of the products used in development and then repairing them. I was also doing the tests I mentioned below and preparing a detailed report and presenting it to my manager. HW tests I made (Modem, Access point, IPTV) - Functional tests: Ethernet tests, antenna tests, FW upgrade tests, control distance tests, input / output verification tests. - Extremely hot and extreme cold environment tests: Here, by exposing the products to high humidity and hot environment, various loads are made on the product and the output is reported. - Wireless tests: Conducting wireless tests in various environments and reporting their outputs.

Hardware Technician (R&D)

I founded my own company to take the opportunity to manage my own company and try my luck, in the company I own and partner; we were both producing digital advertising, design and products for our customers and providing various software support. Unfortunately, the complete cessation of business from Model Digital Advertising due to the COVID-19 epidemic caused the bankruptcy of the company.

Company Owner

Assisting and providing technical support to individual AirTies customers on device setup from scratch, usage scenarios, improvement of wireless network usage, detection and troubleshooting of device-related software problems.

Technical Support Specialist

Senior Quality Assurance Engineer

Detection and repair of products reaching the repair center from end users or service providers, and troubleshooting software problems. For example: Repairing products with interventions such as fault detection of the product reaching the repair center, replacement of antenna or defective parts, fault detection on the board, chip replacement or replacement of defective or burned parts on the board, detection of software problems

Hardware Technician

As a QA Specialist and Product Owner in a company that produces various games, infrastructures and software products, I am responsible for the quality and performance of the platform the company produces. My duties include analyzing systems consisting of microservice architectures and being responsible for quality during development and control. To ensure robust and reliable systems, I ensure the implementation of various testing methodologies including API, smoke, regression, load, integration, acceptance and security testing, automate end-to-end testing with the Cypress framework, simulate the user experience directly on the browser and verify that our applications work as expected. In collaboration with the DevOps engineer, I manage the CI/CD process, contributing to the smooth integration and delivery of new features and updates, resulting in a significant increase compared to the previous level of quality and production. I work closely with developers to prepare detailed analysis 

QA automatıon lead & Product owner

Software Automation Test Specialist | Manual Software Test Specialist

Know about Aytaç ARMAĞAN's work experience, education, bootcamps, certifications, and much more. Aytaç ARMAĞAN