Volunteering UX research and design time to improving healthcare services during the COVID–19 pandemic. Working with UCSF School of Medicine and the University Blood Initiative to prevent blood shortages resulting from stay-at-home orders.

Volunteer Researcher & Designer

- Validated user insights by developing user flows and wireframes for prototype concept testing 
- Conducted concept testing interviews to refine concepts for dual-sided market product

UX Researcher & Designer

IRIS Design Lab
Project: wearable devices for mental health, via SoE Catalyst for Collaborative Solutions

Developed and executed protocol for research study, collecting user experience and biometric data from an on-road mock autonomous vehicle environment
- Identified underdeveloped research areas for future work in wearable devices by conducting literature review on sweat collection sensor technologies for wearable devices 
- Analyzed and synthesized qualitative data from semi-structured interviews with wearable device experts into framework for wearable device development

Graduate Design Researcher

Used human-centered design and research to improve perinatal care at ZSFG with the Solid Start Initiative. The Better Lab is a design research lab at UCSF, Department of Surgery.

- Identified insights and opportunities to improve healthcare service design for prenatal patients by conducting interviews, participatory workshops and surveys with healthcare providers
- Defined desirable features for mobile app for patient engagement in prenatal care by conducting in-depth interviews with patients and families
- Conducted formative usability testing of medical softgoods prototype, identifying usability problems and subsequent design iterations for personal protective wear device

Design Manager

- Design and implement large-scale user research studies supporting hardware product development and cross-functional stakeholders (hardware, design, human factors, software)
- Define human-centered research protocols for use in moderator study guides, IRB reviews and study instruments, integrating complex study requirements
- Manage user recruitment and demographics to meet research diversity goals
- Projects supported announcement of new AR/VR product category, Apple Vision Pro

User Research Operations, Apple Vision Pro

UX Researcher

UX Research | Apple, UCSF, Stanford

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