DCSE

Leading with Emotional Intelligence

Programming Foundations: APIs and Web Services

UX Foundations: Accessibility

Teaching Techniques: Making Accessible Learning

As a rep for Medscape’s in-house digital agency, I created and maintained digital advertising campaigns and web content launches for the Medscape website. Project management and direction of multiple simultaneous digital campaigns.
• Attended three weekly Scrums to review current technical issues.
• Provided technical expertise to stakeholders as Subject Matter Expert (SME) on products such as NativeCONNECT, Native Video, and Medical Affairs. Adhered to stringent QA Best practices.
• Built and launched digital pharmaceutical advertising campaigns across Medscape platforms.
• Hand-coded configuration files supporting video podcasts, patient simulations, and branded content.
• Partnered with QA, Ad Operations, and Project Management teams to deliver campaigns on deadline.

Digital Production Coordinator

Managed 3 Apple X-Serves in an Open Directory environment. Managed Cisco 3800 router, Cisco ASA 5510 firewall and Cisco 7961 and Cisco 7941 VoIP phones. Performed daily backups. Supported 50 users (95% Mac). Provided technical and presentation support for off-site real estate auctions and seminars.

Strategic Support Manager

Developed online courses for graduate degree programs at major universities (Harvard, Yale, UNC, Baylor, and many others). Processed all course content (PowerPoint, PDF, Word, external media podcasts, YouTube, etc.) using the custom 2U CMS.

• Partnered with professors, course designers, project management, and QA, tracking all course materials through deployment and production.
• Partnered with Course Developers to build and QA comprehensive courses and exams.
• Performed quality assurance on all courses to ensure proper rendering in the 2U-branded LMS.
• Coordinate with outside vendors to process and edit all course content, ensuring its accuracy.

Content Coordinator

Managed 3 Windows 2008 Servers, 6 Cisco Catalyst switches and 2 Cisco ASA 5505 firewalls. Performed daily server backups.

•	Performed server and firewall upgrades, de-commission and deploy servers, and manage Active Directory users, ensuring that the network was always running optimally.
•      Enforced IT security protocols, maintain spam filter.
•	Provided end-user and server support for 40 Active Directory users (Windows/Mac/iOS and Android). User support was provided on a timely basis to minimize user downtime.

System Administrator

Performed phone-, email-, and chat-based technical support (Windows/Mac/iOS and Android) for 2U students and faculty. Support included real-time in-class support as well as class preparation.

• Resolve technical problems such as internet connectivity, browser inconsistencies, and application-related issues that prevented course connectivity, assuring the smooth functioning of the educational environment.
• Train students and faculty to utilize the 2U LMS, to record and publish video assignments, and to navigate the grading modules.

Solution Center Support Representative

Serve as advisor to Learning Designers to develop Web Development online coursework
• Review AI-generated course materials for accuracy and completeness.
• Submit AI activity worksheets to client (Chegg) to assist in course creation.

Subject Matter Expert (Web Development)

Borealis Systems (Founder/ IT Consultant) 2003-Present: Provide IT consulting, WordPress development, and managed hosting services to small and mid-sized businesses. Design and deploy secure Linux web hosting environments. Implement cybersecurity practices and network security solutions. Deliver end-user support, infrastructure planning, and website design.

Renegade Websites (Partner/Web Developer): Front- and Back-end Web design (WordPress and custom CMS). Extensive work with the WP Engine and the Divi theme. Led educational sessions on web technologies, edit WordPress plugins and themes. Website maintenance, upgrading scripting languages to comply with security protocols. E-commerce (WooCommerce) development. Adherence to UI/UX best practices. Portfolio: https://renegadewebsites.com/portfolio/

Ongoing Independent Consulting Work

Managed 7 HP Proliant servers, 3 Cisco ASA 5500s, and perform weekly backups (Symantec BackupExec). Planned and executed IT infrastructure expansion (computer network and phone systems). Installed new HP Smart Switches and PBX. Supported 60 Active Directory users.

System Administrator / Interim IT Director

Created and optimized all Web and print content (short- and long-form content) for Jobson’s website, HTML email blasts and trade show guides. Designed and implemented updates for a major Learning Management System (LMS) using HTML and CSS, enhancing system usability and accessibility. Provided comprehensive training and support to end-users, significantly improving customer satisfaction and technical proficiency across departments. Contributed articles related to healthcare technology in relation to the optical industry.

• Streamlined the web publishing process by improving the electronic publishing workflow.
• Redesigned all 6 HTML templates, optimizing for SEO, resulting in a more modern look and feel.
• Tested and scheduled daily email deployment, coordinated ad placement and monitored web analytics through WhatCounts (e-mail marketing platform).
• Developed and supported an LMS for a major eyeglass lens manufacturer, enabling Opticians to efficiently gain industry knowledge.
• Ser

Web Content Manager and LMS Administrator

Responsible for documenting and transferring 3TB of client data from external media onto corporate servers. Performed large-scale data migration.

• Managed a team of two full-time and six part-time data entry technicians, directing their workflow and scheduling weekend work sessions to better handle the volume of the work.
• Cataloged and categorized all data (Excel, video, audio, and images) in Microsoft SharePoint. This enabled the successful processing of all data, allowing the project to be completed on time.

Data Analyst

Conducted interviews and wrote feature articles for this theater-industry trade publication.

Freelance Writer

Tested, packaged, and supported 110 non-standard banking- and tax-related applications. Performed user acceptance testing (UAT) for each application. Provided technical support for Northern Trust business partners. Lead group software training sessions.

Project Manager/Application Support

• Wrote theater reviews (Chicago and nationally).
• Wrote theater related feature articles.
• Assigned stories to freelance writers.
• Maintain Chicago theater listings.

Centerstage Chicago Theater Editor

Edit audio waveforms for Audio Books and Podcasts using Adobe Audition and Audacity.

Audio Engineer

Kirkland and Ellis (IT Helpdesk), Capital One (IT Helpdesk), CNA (IT Helpdesk), Chicago Board of Trade (IT Helpdesk).

Other Technical Work Experience

I am an actor, Web Developer, App Developer, and IT Consultant.

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