Vincent Caetano 🇧🇷

Cut turnaround time from 3.5 to 2 days by launching a self-serve request workflow.

Improved retention by 18% QoQ with transparent cancel/pause options and support channels.

Increased trial-to-paid conversions by ~30% through simplified onboarding flows.

Boosted delivery predictability by 35% via sprint rituals and measurable KPIs.

Built an internal CRM and dashboards improving visibility, LTV (+15%), and adoption (+20%).

Reduced delivery time by 35% by automating a scalable workflow in Jira and Confluence.

Increased signups by 30% with new acquisition flows validated via Maze and GA.

Reduced system incidents 75% with an automation dashboard redesign.

Built the first design system with 100+ Figma components, cutting handoff time by 3×

Applied WCAG accessibility standards to ensure inclusive experiences across the platform.