Grow with Google Challenge Scholarship

SQL Essential Training

Product Management Fundamentals

•	Led a team of four to evaluate and optimize current operations •	Developed and proposed alternative solutions to make the Grocery Rescue program more efficient

Grocery Rescue Lead Consultant

Give Kids The World is a non-profit organization that exists only to fulfill the wishes of all children with life-threatening illnesses and their families from around the world to experience a memorable, joyful, cost-free visit to the Central Florida attractions, and to enjoy the magic of Give Kids The World Village for as long as there is a need. Give Kids The World depends on volunteers, known as Angels, to fulfill approximately 1,400 volunteer shifts every week. With countless hours and generous hearts, volunteers of many ages, talents and abilities assist with resort operations, entertainment programs and completing special projects that ensure each family has a perfect guest experience.

Angel (Volunteer)

Product Manager/UX Designer

Product Manager

eBay Sales Manager

•	Product Owner of Resident Support, Workforce Management, Call Analysis, and Prospect Follow-up services
•	Defined product roadmap and communicated with agile development teams to execute
•	Reported weekly to Senior Leadership on successes and opportunities for improvement

Director of Auxiliary Services

Assistant Warehouse Manager

UI Product Manager

Inside Sales

•	Completed internal Leadership Development Program and nominated for Values award
•	Product Manager of Workforce Management, Call Analysis, and Prospect Follow-up services
•	Direct reports included six managers, spanning 24/7 hours of operations
•	Managed a portfolio of strategic clients
•	Collaborated with agile development teams to create new features and resolve bugs
•	Implemented new best practices, policies, SOP documentation, and case studies
•	Grew department from 80 employees to over 300
•	Improved monthly average Service Levels by 50%

Associate Director of Leasing Center

•	Received award for “Excellence in Sales and Customer Service” in SoCal Region for Q1 of 2014
•	Consistently achieved top rankings in the Southern California portfolio for all sales and customer service metrics
•	Established a strong rapport with prospects to gain new leases and maintain relationships to secure lease renewals
•	Assisted with collecting payments, making bank deposits, and reconciling resident accounts
•	Developed and maintained databases to organize frequently accessed materials and new information
•	Launched and coordinated a successful events campaign for residents

Leasing Consultant

•	Earned “Mouseters” Degree and Perfect Attendance Award
•	Conducted cash and credit card transactions at a park receiving over 16 million guests per year
•	Prepared food and handled set-up and tear down of kitchen equipment to comply with health and safety regulations
•	Carried out opening and closing procedures in both Outdoor Vending and Quick Service locations

College Program Intern

•	Managed merchandise inventory and product displays
•	Received sales and marketing training from the Dale Carnegie Training Institute
•	Researched product information and increased working knowledge to promote the sale of products

Major Sales Associate

Cashier

Reservation Center Facilities and Labor Operations Project Support Professional Intern

•	Created and applied a marketing campaign that increased attendance by 3,000 guests
•	Updated the website daily to support the sale of season tickets, group tickets, and corporate sponsors
•	Provided operational assistance at community events and game days

Intern

Founder

I'm building Bloom, a dating platform designed around the full relationship journey. Based in Utah.

github

Know about Craig Cossairt's work experience, education, and much more. Craig Cossairt