Introduction to SQL

Introduction to Cloud

Introduction to IoT

Information Technology Fundamentals

NDG Linux Unhatched

IBM Cloud Essentials V3

Computer Networks Course

CS403: Introduction to Modern Database Systems

Professional Member – ACPK

IBM - SQL and Relational Databases 101

Kenya Certificate of Secondary Education (K. C. S. E) 

Bachelor in Information Systems Technology

Master of Science - MS

Orchestrated a team of 3 IT support technicians, reducing average ticket resolution time by 20%.
Implemented a Remote Monitoring and Management System (RMM), streamlining PC maintenance and monitoring.
Successfully migrated the organization to a new VoIP system, boosting communication efficiency.
Fortified network security by implementing robust configurations.
Architected a scalable network infrastructure, supporting future growth.
Conducted in-depth network product research to inform procurement decisions.
Managed M365 user accounts and licenses, ensuring optimal user experience and security.
Troubleshooted M365-related issues, including email, OneDrive, and SharePoint, resolving 25% of support tickets.

Information Technology Support Manager

Deployed operating systems and software applications on 20+ workstations, ensuring efficient user onboarding.
Established user accounts on Active Directory, improving account management efficiency by 15%.
Troubleshooted technical issues for 50+ users, resolving 80% of problems within 24 hours.
Repaired 15+ computer hardware units, reducing downtime by 10%.

IT Support Specialist

Managed inventory of 200+ IT assets, ensuring accurate tracking and asset utilization.
Deployed new hardware and software to 30+ employees, improving operational efficiency.
Provided first-level technical support, resolving 75% of user issues within 48 hours.
Troubleshooted and resolved hardware issues, reducing equipment downtime by 15%.
Documented and reported major problems, leading to the implementation of preventive measures.
Assembled and configured 25 new workstations, ensuring optimal user experience.
Executed data recovery procedures for 5 critical incidents, preventing data loss.
Delivered training to 30+ employees, improving user satisfaction and self-sufficiency.

Information Technology Support Specialist

Delivered first-line technical support, resolving 300+ hardware, software, and network issues annually.
Managed user accounts and access controls for 200+ employees using Active Directory.
Optimized network performance by reducing network downtime by 15% through Layer 3 switch configuration.
Ensured seamless network printer operations for 100+ users, minimizing downtime and support tickets.
Implemented and maintained IP PBX systems, supporting 500+ internal users.

IT Systems Engineer and Front-end Developer | Problem-Solver Extraordinaire | Keeping Businesses Running Smoothly

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