Btech+MTech

Built, configured, and troubleshot a broad range of challenging technical issues for a diverse enterprise customer base, consistently achieving high customer satisfaction. Helped customers resolve queries related to Drupal CMS and Acquia Cloud (PaaS), reducing average resolution time through systematic diagnostic approaches. Handled critical shift operations, co-ordinating with the Ops team on-shift to ensure platform stability and timely incident resolution. Monitored and tracked new feature releases and customer-reported issues to maintain up-to-date knowledge and proactive support. Co-ordinated with internal teams to improve and streamline documentation workflows, enhancing knowledge-base quality for the support organisation.

Support Engineer

Intern

Provided technical support for the GoGetTested platform — developed as part of the U.S. government's COVID-19 response effort — ensuring uninterrupted service for a high-priority public health initiative. Diagnosed and resolved software issues under time-sensitive conditions, demonstrating reliability in a fully remote, cross-timezone environment.

Software Support Engineer

Support Associate

I am a computer science graduate with 1 year of experience as a support engineer at Acquia. I have a basic build-up in w

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