Operating Systems and You: Becoming a Power User

Technical Support Fundamentals

Introduction to Cybersecurity

Google IT Support Professional Certificate

System Administration and IT Infrastructure Services

Windows Server 2019 Active Directory, GPO, R. Server Access

Enterprise System Management and Security

Learning ITIL®

Advance Your Skills as an IT Help Desk Specialist

1. Contributed to a 30 % growth in community membership, expanding the reach and impact of the group. 2. Ensured all the posts adhered to the community guidelines, maintaining a positive and respectful environment for all members. 3. Received positive feedback from 80% of community members, expressing appreciation for the engaging content and contributions to the group.

Administrator

I was the event coordinator of the SSB Workshop organized by Rahul Sharma Sir under the School of Professional Enhancement. • Coordinate with Students  and build a powerful Defense Aspirant Community. • Carrying out events and seminars regarding SSB and personality development. • Spread the word about Indian Armed Forces to the University students. • Clear doubts and queries of students/aspirants.

Event Coordinator

As Coordinator we made sure the operations remains flawless - • Coordinate with Students Ambassador and build a powerful tech community. • Carrying out events and seminars of MSTC. • Spread the word about MSTC. • Clear doubts and queries of students. • Be the voice of MSTC and make students aware of trending technologies.

Coordinator

Roles and responsibilities –

▪ Provide systems support on assigned Jira Tickets and tasks that address escalated service requests.

▪ Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, software and provide End User (EU) application support.

▪ Testing any new feature introduced to the product on different Browsers and Operating
Systems,.

▪ Assisting clients with the design and implementation, installation, configuration and ongoing usability of desktop computers,  peripheral equipment, servers, storage, networking and software.

▪ Working closely with senior leadership on opportunities where technical expertise is required for the client sales and business development process.

• Mentoring and developing junior support desk engineers by providing advice, coaching and educational opportunities.

Senior Technical Support Associate

Roles and responsibilities –

▪ Provide systems support for escalated service requests assigned Freshdesk Tickets.

▪ Diagnoses, troubleshoots, and debugs complex technical and systems, software and provide End User (EU) application support.

▪ Testing any new feature introduced to the product on different Browsers and Operating
Systems,.

▪ Working closely with senior leadership on opportunities where technical expertise is required for the client sales and business development process.

Customer Support Engineer

Technical Support Associate

Summer Internship on Networking and System Administration, Cyber Security from the IT Department of OPGC.

Summer Internship

Tech Support

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