Dunna Avinash

1. Built eKit and Welcome Kit generation plus customer-communication flows for a partner healthcare-platform migration, covering PDF generation, S3 storage, and email/SMS/WhatsApp delivery.

2. Implemented event-driven backend flows for user creation, coupon/benefit provisioning, kit generation, retries with backoff, and callback API migration across three microservices.

3. Delivered a production Locobuzz-Freshdesk integration across Facebook, Instagram, and LinkedIn, centralizing social-media support into Freshdesk and creating roughly 30-40 tickets daily.

4. Resolved multi-comment reply-sync and duplicate-reply defects by debugging private-note/public-note mapping issues with Freshdesk and Locobuzz teams; added sentiment tagging and dashboards used by roughly 20 support users.

- Built and deployed 10+ custom features for brands like Bombay Shaving Company, Infused Energy, enhancing their E-commerce experience

- Contributed to the development and maintenance of 6+ apps, delivering features across frontend and backend, improving customer conversion rates by 12%

- Revamped app performance by optimizing architecture and using caching strategies, leading to a 30% faster load time and a 15% higher user engagement

- Integrated third-party tools such as Notion, Crisp, Mantle, and Mixpanel, improving analytics visibility by 40%, enabling faster decision-making, and cutting support response times by 25%