Soham Sarkar

• Revamped entire task-lists across Internal Supply CRM, increasing efficiency by ˜10%, reducing errors and improving procurement funnel by ˜15% and lead conversion by 2-3%.

• Strengthened KYC Process for third-party payments to identify fraud, saving about INR 1 Crore monthly.

• Built Document Verification using OCR solution, improving pickup scheduling numbers by 50% and eliminating manual verification and saving 5-6% bandwidth of agents.

• Automated Service History addition impacting ˜40% leads and significantly reducing agent bandwidth.

• Optimised Pickup Scheduling flow from consumer web, increasing metrics by 18%.

• Migrated 50% codebase from JavaScript to TypeScript single handily.

• Refactored & decoupled components increasing code reusability, readability and developer efficiency.

Built the documentation pipeline for Post-Sales funnel, improving document collection and tracking by 90%-95% and RC transfer TAT by 17%

• Optimised API calls on internal tab shift by data-caching reducing API calls by 87.5%.

• Limited Seller cross-shoping and improved negotiation by introducing price validity and buffer amount to improve lead-conversion.

• Built mismatch handling flow for car metadata using Vahan service, improving data collection and overall process flow.