Understanding Dispute Resolution

MasterCard Advanced Chargeback Seminar

Visa International Advanced Dispute Resolution

Магистр

Launched a white-label card program in collaboration with payment providers. Developed a CRM and billing system. Implemented cashback and bonus systems. Documented business processes and optimized workflows. Integrated a client verification system and established monitoring policies. Built an advanced analytics system for payments and customer management.

Payment Consultant

Managed and optimized payment flows and transaction pass rates. Configured routing and cascading of payments. Collaborated with payment providers to streamline operations. Reconciled transactions and controlled settlement processes. Integrated and set up external anti-fraud systems. Developed client risk-scoring profiles. Configured rules for anti-fraud systems. Established end-to-end analytics for payments and risk management. Trained staff in payment processing and fraud prevention. Achievements: Increased payment pass rates by 12%. Developed a CRM and billing system, enhancing fraud control and dispute management. Implemented and optimized external anti-fraud tools (Sift, Ethoca, Verifi). Created a client risk-scoring profile. Introduced monitoring rules and policies, reducing operational costs. Improved customer support processes, leading to higher customer satisfaction.

Head of Billing

Reduced financial losses from risks and disputes for more than 10 companies by optimizing payment flows and dispute resolution processes. Led the launch of payment solutions for companies in e-Commerce, travel&entertainment, and high-risk sectors, ensuring secure and efficient payment operations. Provided consulting services to startups at venture studios, advising them on payment processes, fraud prevention, and risk management.

Conducted market research on payment systems and trends. Integrated and optimized card and alternative payment methods. Managed over 300 payment provider integrations. Integrated an anti-fraud system and set up payment analytics. Provided project-based consultation, including reducing risk and dispute losses for over 10 companies and organizing a payment provider launch.

Payment Manager

Managed the development of a SaaS platform aimed at automating customer dispute processes, helping issuers and acquirers minimize operational burdens. Focused on reducing the time and operational costs associated with handling customer chargebacks through the integration of automated solutions. The project was aimed at providing a streamlined, efficient approach to managing chargebacks, connecting companies and financial institutions to a single, unified system.

Product Owner

Managed the dispute resolution process for payment card transactions, ensuring compliance with international and domestic regulations. Optimized and automated the workflows related to chargeback management, improving efficiency and reducing error rates. Minimized losses from fraudulent transactions by implementing fraud prevention strategies and working closely with relevant stakeholders. Played a key role in developing and fine-tuning in-house payment processing systems. Supported and provided training on regulations, procedures, and payment system functionalities to staff across the organization.

Senior Operations Officer

Payment cards business analytics and planning Cardholders complaints management

Chargeback Officer

Led the development of a B2B SaaS startup focused on optimizing and automating the dispute resolution process for issuers and acquirers. Developed tools to reduce operational costs related to dispute management and improve the efficiency of handling chargebacks. Streamlined the chargeback process by developing a unified interface that connected multiple companies, reducing processing times and improving accuracy.

Founder

Founder of ChargeMate: AI chargeback responses for online merchants. Fintech, payments, disputes.

Know about Olga Gavrina's work experience, education, and much more. Olga Gavrina