TestOut PC Pro Certification

Introduction to CRM with HubSpot

Technical Support Fundamentals

API Testing Foundations

Fundraising Volunteer

Associate of Science - AS

High School Diploma

- Deliver service and customer care to the customers;
- Manage large amounts of incoming customer care requests;
- Build sustainable relationships and trust with customers through open and interactive communication;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Determine customer issue by evaluating and analyzing customer requests. Handle customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;
- Follow up to ensure resolution by providing accurate, valid and complete information;
- Follow standard processes and procedures;
- Identify, prioritize and escalate(as needed) Customer issues;
- Stay current with company products, services, changes, and updates;
- Take the extra mile to engage customers;

Technical Support Specialist

Software Engineer Intern

QA Engineer responsibilities:
- Create and run manual test cases,
- Analyze submitted issues/features, develop and execute test plans, track defects to resolution,
- Work with software development team, product manager to ensure that the product is stable, reliable, scalable, and responsive to customer’s needs.

Support Specialist responsibilities:
- Deliver customer service through live-chat,
- Provide solutions to customers with the help of supervisors from different departments,
- Provide detailed information about site building process, website features, payments and requests,
- Update and work with database information,
- Adhere company goals and workflow processes to ensure timely and quality customer service, 
- Achieve thorough knowledge of product in a short period.

QA Engineer and Support Specialist

- Providing B2B support to Enterprise clients (pre-sales & post-sales)
- Help customers with integrating Mapsly into their CRM (Zoho, HubSpot, Salesforce, Dynamics 365, etc.) via connector or API
- Present demo calls via Zoom/Google Meet calls to enterprise clients
- Configure workflows and provide solutions to customers based on their business needs
- Manage enterprise clients as their account executive, ensuring that that their field sales/service team utilize Mapsly smoothly
- Analyze clients' needs and create feature requests
- Provide detailed information about Mapsly and how clients can benefit from using it
- Work with admin database
- Write support documentation for help.mapsly.com
- Analyze submitted issues/features, develop and execute test plans, track defects to resolution,
- Work with software development team, product manager to ensure that the product is stable, reliable, scalable, and responsive to customer’s needs
- Write technical documentation and technical requireme

Founder

Building GeoMaps — turn your CRM or spreadsheet into an interactive map. Maps & simple GIS for everyone.

Know about Erik Galstian's work experience, education, bootcamps, certifications, and much more. Erik Galstian