Service Catalog Specialist™

ITIL 4 ® Foundation

Working with team of people to distribute food, blankets, sanitation needs We go out on Every Friday night on the streets to find less fortune people, talk to them, distribute food, other needs. Our moto is every one is special

Volunteer

Assisting MHFA in their IT operations Spreading MHFA activities in multi cultural areas.

Ambassador

Working with old Dementia people spending time Talking various topics Connecting them to the loved ones via Skype / FaceTime.

Voluenteer

M.I.Tech

Prince 2

PGDBA - Post Graduate Diploma

Prince2 2017 Practitioner

ITIL V3 Expert

B.Sc (Electronics)

Agile Scrum Master Certification

ITIL 4 Foundation

PSG - is a boutique consulting, professional services and training organisation that serves personalised consulting, project delivery and Training to various businesses. 
Key responsibilities:
Setting up and operating PMO for internal business with policies and templates to run projects.
Delivering projects, products, and professional services to businesses on agreed SoW for customers like Sourthernshire city council, NEC, Telstra, and the Department of Education.
Delivering ITIL implementation and Training.
Conducted maturity assessments and advise customers on improving the processes.
Successfully wrote and got accredited course material for ITIL, PRince2, and my team successfully delivered the course to over 1000 participants. 
Maintaining customer relationships for fit-for-purpose delivery, ongoing support and working with customers to renew their contracts.
Mentoring & motivating new employees / existing employees to achieve their goals.
Successfully built and maintained client re

Founder and Head of Professional Services

Board Of Directors

I successfully implemented ServiceNow modules, and managed Technical Delivery Program Management, encompassing IT Service Management (ITSM) Consulting, Strategy formulation, and Process and Tool Continuous Service Improvement (CSI) management. 
I collaborated seamlessly with cross-functional teams to identify and comprehend business needs and ITSM opportunities. Developed and executed strategic plans, leveraging technologies to enhance processes, and drove business outcomes, including successfully integrating supply chain processes.

Skills: ITIL, ITSM, ITBM, ServiceNow, CSDM, CMDB, Test Manager, Certificate Manager
Consulting, Internal selling
Project & Program Management
Technical ServiceNow
Internal Stakeholder Management

Transformation Program Delivery Manager

ITSM maturity transformation, tool ownership, managing multiple teams. Working with stakeholders, managing change, managing resourcing, vendors, and system integration.

IT Transformation Service Management Lead

• Collaborated with cross-functional teams to identify business needs and opportunities for AI integration.
• Developed and executed strategic plans to leverage AI technologies for business growth.
• Led the development and implementation of AI software solutions, including machine learning models.
• Managed final customer escalation position to resolve account/onboarding issues.

Head-AI Professional Services/Customer Success and Product Implementation

Driving AI transformation by partnering with business leaders and operational teams to identify, design and implement AI solutions that improve productivity, customer experience and business outcomes.
Key Achievements • Led AI discovery workshops to identify high-value automation and generative AI opportunities across education, support and operational functions.
• Developed AI strategies, business cases and implementation roadmaps aligned with organisational priorities.
• Designed and delivered AI-powered solutions using Microsoft AI technologies, conversational AI, machine learning and automation platforms.
• Collaborated with stakeholders, developers and technology teams to deliver scalable, user-focused AI solutions.
• Established AI adoption programs, training initiatives and governance practices to increase engagement and value realisation.
• Embedded security, privacy, compliance and responsible AI principles into solution delivery.
• Measured outcomes through analytics, product

Head of AI and IT

• Collaborated with stakeholders and vendors to ensure seamless implementation of systems and digital solutions.
• Managed applications, website changes, and vendor relationships for optimal project outcomes.
• Provided technical support, consulted on technical planning, and oversaw change management processes.
Successfully implemented MS Copilot

AI Technology Consultant

GroundReach is an AI-powered growth intelligence platform that helps businesses increase visibility, optimise campaigns and accelerate growth. The platform combines marketing intelligence, SEO, AEO (Answer Engine Optimisation), GEO (Generative Engine Optimisation), competitor analysis, lead tracking and conversion insights into a unified growth operating system. 
GroundReach helps marketing and growth teams understand what drives results, identify opportunities and take action with confidence. From search rankings and AI visibility to lead quality and campaign performance, GroundReach turns marketing signals into measurable outcomes.

Founder

I founded Groundnote because most organisations dont have a meeting problem. They have an execution problem. Every day, teams attend meetings where decisions are made, commitments are given and actions are assigned. 
Yet weeks later, people often disagree on what was decided, who accepted ownership and whether anything was actually completed. 
Groundnote was built to close the gap between conversation and execution. Our platform transforms meetings into evidence-linked decisions, accepted commitments and trackable outcomes. Every action remains connected to the original conversation, allowing teams to verify what was agreed, review AI-generated outputs and maintain confidence in the information they are acting upon. 
Groundnote treats AI outputs as claims to be reviewed rather than facts to be blindly accepted. 

We believe accountability should not end when a meeting finishes. Groundnote helps organisations: • Capture decisions with supporting evidence • Confirm action ownership throu

Product creator

Know about Ragu Mantatikar's work experience, education, and much more. Ragu Mantatikar