Share Data Through the Art of Visualization

Google Data Analytics Specialization

Google Data Analytics Capstone: Complete a Case Study

Foundations: Data, Data, Everywhere

Foundations of Digital Marketing and E-commerce

Analyze Data to Answer Questions

Prepare Data for Exploration

Data Analysis with R Programming

Process Data from Dirty to Clean

Ask Questions to Make Data-Driven Decisions

Licenciatura

At Stream Global Services/Dell Inc., I held various roles, culminating in my position as an Outlet Sales Representative. My journey began as a Sales Representative, where I honed my customer service and sales skills. As a New Recruits Trainer, I developed training modules and mentored new team members, enhancing team performance and product knowledge. My role as a Quality and Service Sales Coach allowed me to oversee sales strategies and implement quality control measures. In my final role, I leveraged my extensive experience to drive sales, manage customer relationships, and contribute significantly to the team's targets.
Top 5 Skills:
Sales and Customer Relationship Management
Training and Development
Quality Control and Service Improvement
Strategic Sales Planning
Team Leadership and Performance Enhancement

DHS Sales Rep / Outlet Sales

In my multifaceted role at Listaso, I held several key positions contributing to the company's growth and operational excellence:
Sales Manager: I spearheaded lead generation through online research and social networks, conducted online demos, specialized in guiding potential customers through our mobile and web platform, and managed the entire sales process from proposal creation to deal closure, backed by monthly sales reports.
Customer Service Level 2 Manager: I ensured service excellence, mentored team members on best practices, managed ticket creation through tools like Connectwise and Zendesk, and oversaw ticket follow-ups for prompt resolutions.
Training and Integration Expert: I led onboarding and ERP integration for sales and inventory control, provided comprehensive training on our platforms, and conducted on-site visits for training and implementation.
Marketing Manager: My role involved creating monthly marketing strategies, analyzing KPIs for social media, overseeing conte

Senior Account Manager

As an Operations Manager at Listaso, I played a crucial role in harmonizing departmental workflows and enhancing overall efficiency. My responsibilities included:
Workflow Optimization: I focused on analyzing and optimizing workflows across departments, ensuring seamless integration of processes for maximum efficiency.
Departmental Results Delivery: I was responsible for delivering key results in various departments including Customer Service, Marketing, Sales, and Development. This involved a keen understanding of each department's functions and objectives.
Operations Manual Development: Creating and updating the operations manual for each department was a vital part of my role, ensuring that all team members had clear guidelines and processes to follow.
UX/UI Approval and Review: I played a significant role in reviewing and approving the user experience and user interface workflows, ensuring they met our high standards and were user-friendly.
Interdepartmental Coordination: Conductin

Operations Manager

As a Trainer Assistant at Apex America in their Quality Contact Center (2015-2016), I was instrumental in enhancing agent performance and ensuring adherence to quality standards. My responsibilities included creating and distributing job aids related to product and policy updates, interpreting and implementing quality assurance standards, and providing personalized feedback to agents. I also played a key role in evaluating quality assurance standards, planning and monitoring agent interactions for quality control, investigating customer complaints, and addressing non-conformance issues. My focus was on continuous improvement and maintaining high service quality.
Top 5 Skills:
Quality Assurance and Control
Training and Development
Feedback and Performance Analysis
Customer Complaint Resolution
Product and Policy Knowledge

QA / Trainer Assistant

In my role as a Data Analyst and Project Manager for an e-commerce platform, I focus on several key areas:
E-commerce Platform Management: I ensure smooth operation and optimal performance, enhancing user experience and functionality.
Data Analysis and Reporting: My responsibilities include creating comprehensive daily, weekly, and monthly reports. These reports are crucial for management, providing them with actionable insights derived from deep data analysis.
Strategic Decision-Making: My analyses play a critical role in guiding the company's strategic decisions, helping to navigate market trends and customer preferences.
Project Management: I oversee various projects, ensuring timely completion and alignment with business goals.
Key Skills:
Data Analytics and Interpretation
E-commerce Management
Strategic Reporting
Project Coordination and Execution
Decision Support and Insights Generation

Special Project Manager & Data Analyst

Manage end-to-end project operations, overseeing client communication and animator coordination to ensure timely delivery of high-quality video content.
Serve as the primary point of contact for clients, managing information flow, project updates, and billing processes.
Oversee the production of short-form and animated videos tailored for influencers on Instagram, YouTube, and other social media platforms, ensuring content is optimized for viral reach.
Ensure scripts and final videos meet client standards, conducting thorough quality control before delivery.
Lead the hiring process for animators, conducting evaluations and onboarding new talent.
Utilize project management tools such as ClickUp and Workable to streamline workflows and optimize operational efficiency.
Collaborate closely with animators and scriptwriters to maintain project timelines and uphold the highest standards of content quality.

Project Delivery Manager

Summary
Served as the operations lead overseeing agency hiring processes for over twenty key roles, ensuring every client received top-tier candidates aligned with their company culture, operational needs, and performance standards.
Key Responsibilities
• Managed direct communication with all clients throughout the recruitment lifecycle, ensuring clarity, expectation management, and high satisfaction.
• Led full-cycle recruitment for more than twenty diverse positions, including Executive Assistant, Virtual Executive Assistant, Marketing Director, Customer Support, and additional agency operational roles.
• Designed and wrote all job descriptions based on client interviews, operational requirements, and role analysis.
• Created in-depth application challenges tailored to each position to test core competencies, technical skills, and culture fit.
• Reviewed and graded challenge submissions with a detailed rubric to ensure objective evaluation and identify high-performing candidates.
• C

Managed end to end delivery of landing pages and full website builds across a portfolio of 80+ client sites, coordinating across clients, designers, and developers as the primary point of contact for clarity, alignment, and timely execution.
Oversaw client discovery meetings, gathered requirements, translated needs into clear instructions for the design and development teams, and maintained ongoing communication to ensure expectations were met throughout the project lifecycle.
Handled the technical setup for all web projects, including creating WordPress environments, configuring staging sites, managing integrations, and troubleshooting issues related to hosting, plugins, performance, and responsiveness. Ensured all sites were optimized for speed, user experience, and best practices before launch.
Created SEO driven content for landing pages, full websites, and marketing pages, ensuring copy was clear, search optimized, and aligned with each client’s goals. Coordinated branding needs s

Senior Project Manager

Product manager by day, Mac app maker by night. Building MacModes to switch your Mac between work, games and privacy.

Know about Gustavo Ganem's work experience, education, and much more. Gustavo Ganem