Bachelor of Arts (BA)

Virtual coworking to drop you into flow state

https://in.flow.club/host/haley

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Host

Great founders look like anyone and come from anywhere. If you're building in b2b SaaS, fintech, web3 or digital consumer health, pitch us! 👉🏽 hustlefund.vc

Principal

Join our angel investor community! 👉🏽 https://www.hustlefund.vc/angelsquad

Hustle Fund is democratizing wealth through startups with the ethos that "great founders can look like anyone." 

Hustle Fund is building the next generation of angel investors through angel squad, a community that is:

- 46% female
- 9% underrepresented minorities
- 32% not in tech
- 67% live outside of Silicon Valley

Venture Partner

Golden Wok starts and invests in early-stage companies and helps them grow. 

Golden Wok was founded by Walter Chen, founder of Animalz, Superpath, Sacra and I Done This.

goldenwok.com

General Manager

Chief Operating Officer

Oversee the team and day to day operations of our growing content marketing agency.

VP of Operations

Animalz provides high-end content marketing solutions to SaaS, tech and crypto companies. We're a hard-working group of writers, editors and strategists based in New York, but spread across the world.

At Animalz, I manage client services and help run our day to day business. I love our team and our customers - I'm pretty sure that I have the best job in the world :)

As the first dedicated customer ops hire, I spent my first year building out a foundational customer success program including:

- a new customer journey (onboarding, retention & expansion)
- tracking and reducing revenue churn
- increasing upsells
- developing a new org structure + new roles to support a better customer and employee experience
- creating a new financial model
- systematizing communication externally and internally

I'm always curious to connect with and learn from other client services and ops leaders at startups and agencies. Feel free to drop me a line.

Director of Customer Operations

Manage partnerships, email campaigns, social media, events, and community outreach for Arlington's CycleBar location.

Marketing Manager

CycleStar Instructor

Create and execute a multi-channel strategic vision for the newly opened CycleBar NoMa to introduce CycleBar to the DC Metro market, generate new business and engage with and retain current members. Responsibilities included developing and implementing a yearly strategy to drive monthly social calendar across Twitter, Facebook, Snapchat and Instagram, creating and coordinating instructor content,  developing and communicating initiatives and goals to stakeholders.

Social Media Manager

- Responsible for individual and team account renewal and expansion across 300 enterprise, university and membership association accounts
- Developed onboarding, retention and expansion plans for strategic accounts including product usage, marketing and measurement of ROI
- Oversaw a team of Customer Success and Customer Support Managers 
Started an NPS program
- Devised and launched 2 team restructures to scale faster without compromising customer experience
- Worked as a product manager to prioritize new feature development, brainstorm new product concepts, conduct market research, run experiments and interviews, write technical stories implemented in the product and manage the product roadmap

Director of Customer Success

Team Lead, Support and Implementation

Manager of one proactively managing relationships to create continual build of B2B customer value. Overseeing onboarding, training and support, and ongoing utilization of iDoneThis. Leading conversion/expansion efforts by building strong relationships and working with product and dev to integrate customer feedback into our product roadmap.

Customer Success Manager

Managed operations and results of multiple key business areas with focus on technical  and training services and support by developing store and leadership team.

Senior Manager

Promoted to higher volume store to oversee technical and training services. Focused intently on team building and the roll out of a new initiative to increase team productivity at the Genius Bar and improve the customer experience.

Manager

Oversee sales productivity, operations, and scheduling for the company that continues to redefine what retail can be. Promoted within store through energetic, self motivated approach to leadership.

2 year rotational program in Apple Retail allowing exploration of the gamut of in store positions in locations throughout the DC/Maryland area. Based primarily in Bethesda, Maryland.

Associate

Investor at Hustle Fund

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Know about Haley Bryant's work experience, education, bootcamps, certifications, and much more. Haley Bryant