-Assisted camp leaders by supervising and entertaining children

Volunteer Supervisor - Sport and Adventure Camp

Innovation of Products and Services: MIT's Approach to Design Thinking

Bachelor’s Degree

• Built European logistics network, enabling 2 million UK monthly active users to purchase from 1k vendors in 20 different EU countries. • Led the complex project for integrating 3rd party carrier APIs, enabling vendors across Europe to ship products of all sizes to customers • Shaped and led the development localized versions of the tracking, shipment creation, returns, claims, and label generation features for the international marketplace. • Developed relationships with 3rd party carriers to build customer friendly delivery processes, commercial terms, and shared IT setup while collaborating cross-functionally with Houzz legal, finance, customer experience, and buying teams. • Spearheaded a multi-carrier labelling solution with central injection to enable two man delivery from international suppliers.

Logistics Coordinator

• Performed research and presented significant data to assist Surgical Services in implementing regional healthcare reforms • Conducted an extensive research project by surveying over 200 patients for internal QA data • Presented market research through cost benefit analyses to relevant stakeholders regarding new potential medical and operational technologies for operating rooms and warehouse implementation • Designed informational posters intended to better prepare VIHA workers for assessments in 2014 • Researched in a team and created a presentation on how safely a vital medical tool is utilized within operating rooms across VIHA

Co-op Student - Surgical Services

Lee and Sharpe is a Chartered Public Accounting firm based in Victoria, BC. My internship at Lee and Sharpe provided me with valuable first experience in public and tax accounting. One of my primary tasks was the completion of tax returns for statements of remuneration paid and investment income, which was completed on behalf of approximately 200 corporate clients within a very strict deadline. I also had the valuable responsibility of constructing monthly and interim financial statements on behalf local retail companies.

Staff Accountant Intern

• Sourcing design products to meet buyers’ aesthetic and preferences • Buying products for retail clients while negotiating the best terms possible from suppliers

Junior Account Manager

• Crafted P&L for logistics team in line with company budgets and growth goals • Collaborated with operations teams, external partners, and senior stakeholders to develop process and policy improvements that further increased customer satisfaction metrics

EU Logistics Team Lead

• Shipping B2B orders through best suited carriers, and solving any issues with shipping or customs • Analyzing key data and customer feedback to identify potential new feature improvements and discussing strategies for implementation with the product team • Analyzing bottlenecks and data from operations to present to teammates for collective process restructuring • B2B poster shop implemented, by setting up processes and infrastructure for exchanging order data and goods with global third-party printers • Fulfilment of export ocean freight shipments containing unique design products sourced across Europe • QA testing new features and product releases • Managing and creating tickets for platform bugs in JIRA

Operations Manager - B2B

Consulting side-project focused on helping SMEs to develop internal operations tools and automations through no-code.

Founder

• Helped drive Medicilio from idea to MVP to a multi-million dollar valuation healthtech startup as a founding PM, demonstrating ability to scale products from 0 to 1 and beyond • Led end-to-end v1 product development from concept to launch by conducting user research, defining scope, writing user stories and acceptance criteria in JIRA, and influencing multidisciplinary stakeholders to meet strict deadlines • Built operations side product roadmap, including a doctor portal product and payment integration that improved customer satisfaction and enabled strategic hospital partnerships • Led cross-functional agile team of engineers and designers to execute on the roadmap and deliver iterative product improvements in 2 week sprints, while owning sprint planning, product specs, daily standups, and user acceptance testing • Identified key drop-off points in the user journey and led experimentation initiatives to improve top-of-funnel landing page experience, boosting activation by 8%

Product Manager

• Led international ecommerce logistics while growing and mentoring a team of four •  Communicated user stories and implementation strategy to engineers for integrating 3rd party APIs within the platform. • Led the API integration of a new carrier supported by data and customer feedback, which improved key metrics, such as NPS, shipping costs, and delivery time. • Improved checkout conversion for bestselling products, by leading the delivery of multiple data driven ops initiatives to decrease lead times. • Created SQL dashboards with queries to analyze KPIs and flag order issues for multiple teams. • Influenced a 30% decrease in failed delivery for 2018 by implementing changes to the shared operations and IT setup with logistics partners.

Operations Associate

• Designed, built, and launched a SaaS that enables online communities for Webflow sites • Identified growth opportunities in the web design and creator economy market, while interviewing over 20 waitlist signups to validate product ideas and assumptions • Bootstrapped to thousands in MRR within the first year of launching with a 15% monthly growth rate and under 5% churn. • Manages full product lifecycle including defining vision, strategy, and continuous product optimization • Increased retention by 32% by prioritizing engagement features that help customers' communities grow through increased user-generated content and return visits • Leveraged user analytics and research insights to identify key friction points in onboarding UX - adapted into a component-based installation, driving a 400% increase in conversion rate • Owns go-to-market strategy including value proposition, competitive positioning, pricing, feature releases, and digital marketing that drives 5k monthly website visit

Founder & Product Lead

Founder at Supersparks. Working on Similar To, on the site

Know about Ian Ruta's work experience, education, bootcamps, certifications, and much more. Ian Ruta