Trainee Crew

•	Managing all pre-sales activities including establishing customer relationships and dealing with RFP, RFI, RFQ and tender responses
•	Managing the complete project lifecycle for all Unicenter implementations including preparing template project plans and overseeing installations at major client sites including ADNOC and Jordan Telecommunications Company
•	Writing UNIX shell scripts to facilitate client integration with Unicenter and delivering any necessary training
•	Managing internal systems including setting up dial-on-demand Linux internet server for company internet access

Senior Technical Support Consultant

•	Managing all PCs on the base and coordinating all installation and upgrade activities in conjunction with suppliers
•	Porting one of the intake management programmes from Clipper and D-Base to Clarion resulting in significant cost savings

Computer Programmer

•	Responsible for issuing and fixing jobs on the ICL mainframe as well as printing telephone accounts
•	Spending time in the networking department on a voluntary basis to gain an insight into general networking and Novell projects
•	Actively involved in the major project to implement new HP UNIX machines across the company

Computer Operator

•	Supporting all UNIX related activities in the Electrical Engineering department and the Centre for Research in Computational and Applied Mechanics
•	Responsible for performance analysis, capacity planning and general maintenance for approximately 35 machines
•	Utilising freeware tools, coding own tools and automating functions resulting in significant cost reductions

UNIX Software Support Specialist

Imnica Mail provides email marketing software for small and medium-sized businesses and non-profits. The company’s applications enable businesses to easily create, send, and track email newsletters and autoresponders. . Imnica Mail was founded in 2009 and is headquartered in Austin, Texas, USA

•	Started the company with zero capital and built it up to 6 figures per year with zero outside investment
•	Fully responsible for the finances, marketing and sales for the company, achieving an average growth rate of 60% year over year
•	Hired and trained support staff, development staff, and admin staff
•	Monthly, quarterly and yearly performance reviews for all staff
•	Fully trained, managed and supported 18 staff members globally
•	Managed day to day running of Linux servers, including software and hardware upgrades, fault finding and fixing
•	Built Linux mail servers from scratch, first using the free PostFix and later the commercial PowerMTA
•	Managed over 100 Million emails delivered per 

Founder And CEO

•	Preparing a comprehensive business plan for UNIX and enterprise management business unit for USKO
•	Managing various projects including the complete networking of the NAMCO diamond mining vessel and the I.T. outsource of SOEKOR
•	Undertaking a secondment as Technical Manager to Cyberhost Internet involving managing all aspects of the technical department, coordinating the national rollout of the Cyberhost infrastructure and implementing policies and procedures to support subsequent growth

Senior Technical Consultant

•	Managing HP-UX 9 boxes from model 817 through to the T500 with specific responsibility for new hardware, OS and software installs, fault finding, performance tuning and capacity planning
•	Coordinating the successful implementation of Unicenter V1 across several platforms as well as installing IBM Tivoly and HP OpenView
•	Implementing the new Digital UNIX machines up to the 8400 servers and setting up Linux servers to act as DNS and SMTP servers across the company
•	Managing the enterprise backup project to backup UNIX, Novell and Windows servers onto a Persetel mainframe

•	Managing and motivating a multi-national, cross-functional technical team including dealing with recruitment and other HR issues
•	Project managing the implementation of $11 million worth of Network Appliance storage on behalf of Saudi Aramco including migrating NFS data and Windows user data onto the 400TB storage filers
•	Implementing a disaster recovery solution for a major bank in Bahrain with a DR site in the UK utilising two Network Appliance filers with a mirror between the two sites
•	Project managing a disaster recovery solution for the Court of the Crown Prince of Bahrain using two Network Appliance filers and a mirror across a private network to the DR site
•	Implementing Quantum ATL robotic tape libraries at ExxonMobil and other major clients in the Middle East
•	Project managing the implementation of Network Appliance NetCache’s and Filers at various ISPs and corporate clients
•	Providing hands-on training and support at customer sites as well as to internal engineers
•	

Technical Support Manager – Storage Division

•	Based on site at UBS Warburg Investment Bank with responsibility for global System Availability Management (SAM) report and the resolution of day-to-day operational issues
•	Preparing Root Cause Analysis documentation for the London branches both as part of a team and independently
•	Conducting GAP analysis on all services on which NetApp Filers are dependent and managing the migration of the Data Fabric Manager (DFM) server

Professional Services Consultant

•	Coordinating the day-to-day management of the technical department with full budgetary accountability
•	Implementing a company-wide messaging solution on behalf of one of the country’s largest investment houses, Investec
•	Utilising PRINCE2 to project manage implementations and delivering on-site customer training
•	Designing highly effective solutions based on client specifications and delivering subsequent presentations

Technical Director

•	Working in close conjunction with other members of the dedicated team assigned to provide proactive and reactive technical support and account management services to British Telecom and Saudi Aramco. As of December 2007, I am dedicated to Barclays PLC for this role.
•	Establishing and maintaining effective channels of communication between the client and the various Network Appliance groups to ensure maximum service delivery
•	Responding to business critical technical issues on a 24/7/365 basis and ensuring the appropriate allocation of resources to facilitate a rapid resolution
•	Working closely with engineering teams and third party vendors to troubleshoot and resolve escalated issues
•	Monitoring activity across the customer portfolio on a daily basis to assess current status and implementing action plans to resolve outstanding issues
•	Demonstrating an excellent understanding of customer’s business requirements, systems, environment and service history and participating in regula

Technical Global Advisor

InboxJam is an email deliverability consultancy helping with all aspects of email deliverability.

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CEO & Principal Deliverability Strategist

Over 20 years of email deliverability experience.

Know about Richelo Killian's work experience, education, bootcamps, certifications, and much more. Richelo Killian